Communications & Marketing Associate

We connect local districts with the leading telecommunications technology available in our region. As an established yet continuously expanding firm, our strength lies in our ability to listen to the market and develop solutions for their changing needs.

Communications & Marketing Associates lead our team in engagement, discovery, and solutions by engaging with community members and employing their problem-solving skills to provide the most knowledgeable customer service.

Responsibilities of the Communications & Marketing Associate role:

• Initiate service education, customer acquisition, and sales process through direct contact with local community members
• Prepare for consumer interactions through entry-level training and independent research on the network-managed services and capabilities in our local region
• Clarify current needs and wants with customers and determine their telecommunication solutions based on client offerings and capacities
• Build and utilize relationships with client representatives to outsource customer inquiries that may need additional service information
• Connect with management and other Communications & Marketing Associate team members to review client expectations, sales metrics, customer service results, and production goals
  
  

Qualities of an Ideal Communications & Marketing Associate Candidate:

• Genuinely interested in problem-solving, creative thinking, and helping/servicing others
• Feels comfortable asking questions to management or more senior members of the Communications, Customer Service or Sales teams during training and hands-on work
• Has primary knowledge of customer service, sales, communications, marketing, or business
• Can achieve both individual and collaborative goals through time management, discipline, and organization
• Exhibits professional and personal communication skills, whether it is within the office or speaking with customers
  
  

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