Program Coordinator - Weatherization Jobs

Description

Scope: 
Coordinates service in the interest of aiding clients to progress toward greater self sufficiency as it relates to their basic needs, educational and financial goals. Additionally,  develops and maintains relationships with area service providers.  
Responsibilities: 
Serve as the first point of contact for escalated issues and for clients requiring a higher  degree of expertise or discretion to resolve their specific issues. 
Provide, as needed, support to the program manager.  
Audit files to ensure compliance.  
Interviews clients to obtain information necessary to make eligibility determinations  and conducts initial intake interviews and processes clients for assistance and verifying  documentation and paperwork.  
Train new employees and provide technical assistance to problems.  
Participates in the selection and interview process of new employees. Lead special projects assigned to the program. 
Coordinate services in the interest of aiding agency clients to progress toward greater  self-sufficiency as it relates to their basic needs, educational, and financial goals. 
Conducts comprehensive analysis of needs and provides coordination of services to  all assigned clients. 
Collaborate with clients to ensure that they are meeting their goals and offer support  to continue on the path of self-sufficiency by providing encouragement and alternate  resources and/or services. 
Maintain proper client file documentation and utilize various databases to comply  with funding requirements. 
Develop and maintain relationships with area service providers necessary to remain  up-to-date in the knowledge of available services and to increase the services  available to agency clients. 
Continuously monitor and assess the adequacy of referral agencies in the provision of  such services.  
Work closely with agency staff to share information gathered regarding services  available for low-income persons, the means through which to access those services,  and contacts which may be helpful to ensure all agency clients are well served.  
Provide support in various capacities to other Wayne Metro departments to achieve  departmental/organizational goals.  
Maintain a positive attitude towards assigned work, clients, and staff, and a willingness  to work with others. 
Perform work in a professional manner that upholds Wayne Metro’s policies and  procedures. 
Other duties as assigned.
 

Qualifications

Physical Requirements and Work Environment 
The physical demands described here are representative of those that must be met by  an employee to successfully perform the essential functions of this job. This job operates in  a professional office environment with a usually quiet noise level. This is largely a  sedentary role and the employee must occasionally lift and/or move up to 25 pounds.  While performing the duties of this job, the employee is regularly required to sit, frequently  use hands and to talk or hear. 
Minimum Qualifications: 
Bachelor’s degree OR a minimum of six years of experience in Human Services OR a  combination of education and experience that is similarly equivalent. 
Knowledge of various Wayne County community resources that aid low-income  people to reach self-sufficiency. 
Ability to identify, contact and work with area social service providers in both the  public and private sectors in the interest of aiding low-income people and services  available to meet those needs. 
Effective listening skills and professional communication skills, both orally and in written  form. 
Strong interpersonal and communication skills and the ability to work effectively with a  wide range of individuals in a diverse community.  
Demonstrate understanding of high-quality customer service. 
Possess strong planning and organization skills with attention to detail. 
Minimum Competencies: 
Ability to adapt to different demands; negotiate stressful situations; and work  independently with a minimum of supervision. 
Ability to use sound judgment and initiative to analyze and resolve problems. 
Working knowledge of basic internet applications and programs including Google  technology and Microsoft Office Word and Excel. The ability to learn and utilize the  necessary programs for this position. 
Good interpersonal and professional skills including but not limited to professional  appearance, tact, punctuality, and dependability.  
Ability to provide services for those persons facing economic, social, health, age, and  educational barriers. 
Ability to work independently or in a team environment (as deemed necessary). Perform work in a manner that upholds Wayne Metro policies and procedures. 
Licensing and Other Requirements:
    Valid identification and reliable transportation.
    Although the Covid-19 vaccination is no longer mandated, it is encouraged. Wayne Metro will always prioritize the safety of our staff and clients.
Travel Requirements: 
Ability to travel to various sites. 
Work Hours: Work to be scheduled Monday through Friday with specific hours (and  occasional Saturdays) to be determined by program needs.  
Other Duties 
Please note that this job description is not designed to cover or contain a comprehensive  listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.