What are the responsibilities and job description for the Charter Customer Service position at Waypoints Yacht Charters?
Company Description
Waypoints Yacht Charters offers personally crafted charter experiences managed by local charter specialists who know the best sailing waters and hidden gems of their home base. Yachts available for charter are new-model, privately-owned sailing catamarans, sailing monohulls, power catamarans, and powerboats from leading manufacturers. Annapolis, Maryland, known as the sailing capital of the U.S., is the perfect gateway to explore the Chesapeake Bay and experience an elevated charter adventure.
Role Description
This is a full-time on-site role for a Charter Customer Service representative at Waypoints Yacht Charters in Annapolis, MD. Involves providing exceptional customer support, ensuring customer satisfaction, maintaining phone etiquette, and delivering outstanding customer service experiences daily. In person check ins for charters on weekends rotating as needed.
We are looking for a self starter and a leader to take on this role as it serves multiple locations outside of Annapolis including the USVI.
Health insurance benefits, 401K, and travel opportunities offered.
Qualifications
- Customer Support, Customer Satisfaction, Phone Etiquette
- Computer literacy
- Excellent communication skills and a friendly demeanor
- Ability to multitask and prioritize customer needs
- Previous experience in customer service or hospitality industry
- Knowledge of sailing or boating is a plus
