What are the responsibilities and job description for the Service Writer/Back Parts Counter Sales Representative position at WCTractor?
Service Writer / Back Parts Counter Brenham New Holland
Overview
WCTractor is looking for a Service Writer / Back Parts Counter team member to support both the Service and Parts Departments at our Brenham New Holland store. This position plays a critical role in ensuring efficient service operations, coordinating repair orders, and providing support at the back parts counter to assist technicians with parts needs.
If you are organized, customer-focused, and have experience in service writing, parts management, or equipment repair, we want to hear from you!
Key Responsibilities
Service Writer Duties:
- Greet customers and gather equipment repair details, ensuring accurate service requests.
- Create and manage work orders in the system, tracking repairs from start to finish.
- Communicate with technicians and customers to provide updates on repair timelines and costs.
- Work with the Service Manager to schedule jobs and prioritize workflow.
- Ensure all warranty and service documentation is completed accurately.
Back Parts Counter Duties:
- Assist technicians by pulling, ordering, and distributing parts needed for repairs.
- Maintain an organized back counter inventory, ensuring accuracy and availability.
- Process internal parts orders and maintain proper documentation.
- Support the Parts Department with inventory counts, restocking, and organizing shipments.
- Provide backup support to the front parts counter as needed.
Qualifications & Skills
Experience in service writing, parts management, or a related role preferred.
Strong organizational and multitasking skills.
Comfortable using computer-based systems for work orders and inventory.
Excellent communication skills to interact with customers, technicians, and vendors.
Ability to lift up to 50 lbs. and stand for extended periods.
Knowledge of agriculture, construction, or heavy equipment parts & service is a plus.
Why Join WCTractor?
At WCTractor, we take pride in providing top-tier service and equipment to our customers while fostering a team-oriented and growth-focused work environment. We offer:
Competitive Pay & Benefits
401(k) with Company Match
Health, Dental & Vision Insurance
Paid Time Off & Holiday Pay
Career Growth & Training Opportunities
If you are detail-oriented, thrive in a fast-paced service environment, and enjoy working with both people and equipment, apply today!
