Multi-Site Optical Operations

Job Description

Would you like to have a career where you can feel empowered and safe to express your ideas? Somewhere to have the opportunity to continuously learn and grow? A workplace where you are involved in the planning of the work that actually affects you? Our work environments are engaging, and our optometric technology is state-of-the-art. We invite you to explore our organization.

Position Summary

The Optical Sales Associate helps the patient choose their perfect eyewear by teaching them about frames, lenses, and lens enhancements. The Eyewear Consultant creates exceptional value in the lives of our patients by delivering exceptional and unforgettable patient service through the ‘We Care’ Service Standards.

We are THE WECARE GROUP, and our mission is to help our patients and each other “See Life’s Special Moments, More Clearly”. We are aligned in our pursuit to see every team member reach their personal, professional, and financial goals through the work we do together. The core values are the backbone of our business and guide our hiring process: we are Accountable, Aligned, Ethical, Excellent, Community Focused, and Results Driven.

Main Performance Objectives

• Greets patients immediately when care transitions to Gallery Department and offers exceptional service. (ICON selling)
• Understands insurance verification and processes proper invoicing.
• Processes Lab orders and applies and takes payments.
• Follows protocols when fitting glasses and dispensing glasses.
• Follows protocols when inputting and outputting inventory.

Secondary Performance Objectives

• Assists patients with the purchases or re-orders of contact lenses/eyeglasses via telephone, text, or email.
• Identifies situations involving unsatisfied customers and acts quickly for resolution.
• Takes pride in the appearance of the optical gallery and shows initiative in keeping the displays and inventory clean, attractive, and organized.
• Adheres to merchandising standards and keeps frame boards full.
• Transitions patient to exit window so they can set their yearly appointment.
• Protects patients’ rights (HIPPA) by maintaining confidential personal and financial information.
• Maintains operations by following policies and procedures, reporting needed changes.
• May be required to perform other related duties as assigned.

Key Competencies

• Demonstrates superior emotional intelligence with colleagues and patients.
• Ability to prioritize work.
• Ability to Problem solve and decision-making skills.
• Strong written and verbal communication skills
• Ability to maintain confidentiality with staff members and patients, HIPAA compliant.
• Follows the company policy and procedures to ensure safety and security of the business.
• Maintains the organization and cleanliness of the building.
• Ability to work in a fast-paced environment.
• Excellent customer service skills.

Education and Experience

• GED or High School Diploma required.
• 1 year experience in retail sales
• Previous experience in customer service or retail sales environment
• Current State Driver’s License & Clean Driving Record required.
• Bilingual English/Spanish a plus
• Basic math skills required.

Physical Requirements

• Ability to spend prolonged periods of time standing, sitting, or walking.
• Must be able to lift at least 25lbs.
• Perform work with OSHA required PPE, Including COVID19 PPE
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Work Location: In person

Salary : $18 - $22