What are the responsibilities and job description for the Upsell Payments Director position at Weave?
We are seeking a dynamic and experienced Director of Upsell Payments to lead our Upsell Payments team. The ideal candidate will have extensive payment expertise, exceptional leadership skills, and a proven ability to develop and execute strategic initiatives. The Director will manage a team focused on converting a significantly larger portion of our current customer base to our payments solution, securing all of their processing volumes, and achieving favorable net take rates across the board.
Team Leadership and Management:
All official correspondence will occur through Weave branded email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process.
- This position will be hybrid (MTW in office, Th/F optional remote)
- Reports to the Sr Director of Upsells
Team Leadership and Management:
- Build, lead, and mentor a high-performing Upsell Payments team.
- Set clear goals and expectations for team members to drive success in customer acquisition, processing commitment, and rate optimization.
- Foster a collaborative and results-driven team culture.
- Work closely with internal teams, including product, marketing, payment operations, and others, to develop and implement new go-to-market (GTM) strategies.
- Leverage insights from internal stakeholders to create new value propositions, pricing options, and best practices.
- Act as a liaison between the Upsell Payments team and other departments to ensure alignment and seamless execution of initiatives.
- Develop and refine strategies to drive growth in credit card processing services.
- Identify opportunities to enhance our market positioning and competitive edge.
- Oversee the design and implementation of standard operating procedures (SOPs) to improve team efficiency and effectiveness.
- Maintain a comprehensive understanding of credit card processing, particularly merchant acquiring.
- Stay informed about industry trends, competitors, and regulatory developments.
- Apply industry knowledge to guide team efforts and strategic decisions.
- Design and optimize compensation plans that incentivize and reward team performance.
- Accurately forecast team performance, revenue, and growth.
- Develop and manage detailed reports on team activity, pipeline progress, and key performance indicators (KPIs).
- Drive customer acquisition and maximize customer processing commitment.
- Optimize rates for company growth while balancing profitability and competitiveness.
- Engage in inbound and outbound call activities to support team objectives and customer retention.
- Leadership Experience: Proven experience managing and scaling teams to achieve high performance.
- Payments Expertise: Extensive knowledge of merchant acquiring and credit card processing.
- Strategic Acumen: Ability to develop and execute strategic initiatives that drive growth and market leadership.
- Analytical Skills: Expertise in forecasting, reporting, and analyzing team performance and market trends.
- Collaboration Skills: Strong ability to work cross-functionally with internal teams to align on goals and deliver results.
- Operational Excellence: Experience designing compensation plans, developing SOPs, and optimizing team processes.
- Communication Skills: Exceptional ability to communicate complex concepts to various stakeholders, including team members, leadership, and customers.
- Experience with Weave’s platform or a similar integrated solution.
- Background in SaaS or technology-driven payment solutions.
- Expertise in Salesforce or similar CRM tools for pipeline management and reporting.
All official correspondence will occur through Weave branded email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process.
