Practice Manager

Webster Dental Care has delivered the highest level of patient care for over 46 years. Headquartered on the Northwest Side of Chicago (Edison Park), Webster Dental Care numbers 10 dental practices throughout the Chicagoland area with 250 employees, including dentists, dental specialists, dental hygienists, support staff and administrators. At Webster Dental Care, we pursue excellence through continuing education, personal and team growth, and mastering leading-edge technology.

Position: Practice Manager (PM)

Org Type: Management

Reports to: President

Direct reports: dental specialists, dental hygienists, support staff and

administrators

FLSA Status: Exempt

Date: January 2023

Position Summary: The Practice Manager is responsible for administering the day-to-day activities of the business office including patient and employee relations, recruitment and terminations, staff management of marketing and communications efforts, ensuring regulatory compliance, staff training and motivation.

Job Duties and Responsibilities:

• Manage all day-to-day operations of the office of dental office
• Direct staff assignments and activities in accordance with office policies and applicable law
• Manage compliance with OSHA, state, and federal regulations
• Manage patient financial accounts
• Track office metrics and financials
• Update office computer systems

Patient Management

• Create an outstanding patient experience and oversee patient relations and patient complaints
• Explain policies to patients
• Support staff as needed with scheduling appointments, collections, and insurance to ensure an efficient and effective workflow
• Conduct patient satisfaction surveys to monitor patient relations

Staff Management

• Assign, direct and manage staff duties as assigned by the dentist
• Develop schedules for staff
• Recruit, interview, hire and train and develop new employees as directed by the dentist
• Organize staff training on OSHA and HIPAA compliance
• Display any posters required by federal, state, or local law
• Monitor staff performance
• Conduct staff and salary reviews
• Engage in conflict resolution
• Coordinate event planning, conference travel, volunteer and mentorship opportunities, community outreach, and similar programs
• Help dentists draft office policies and uphold the employee handbook, safety and other office procedures
• Commit to developing staff and promote and environment of continuous learning
• Oversee the design of marketing and promotional materials both print and electronic
• Assist with dental office facility management

Additional

• Other duties as assigned

Required Qualifications and Skills

• Bachelor’s degree from an accredited university (preferred)
• 5 years of relevant office management experience
• Experience managing 10 people at dental or healthcare practices (preferred)
• Knowledge of Eaglesoft and/or Dentrix software (preferred)
• Proficient in Microsoft Suite
• Excellent leadership skills and ability to persuade and motivate teams
• Excellent organizational skills, customer service, and multi-tasking ability required
• Strong written and verbal communication skills

Working Conditions/Physical Requirements

• Work will be completed at a dental practice
• Ability to continuously sit, stand or walk for extended periods
• Ability to wear a facemask for long durations