Human Resources Intern

Description

Job Title: Human Resources Intern

Location: Worcester, MA (Onsite)

Status: Hourly, Non-Exempt

Department: Human Resources
Duration: Summer 2025
Hours: Full-time 37.5 hours per week

About Us:

Established in 1928 and driven by a goal to make life more comfortable for our community, Webster First Federal Credit Union has grown to an over one-billion-dollar financial institution, serving over 90,000 members across our banking and lending services. Our mission is to leverage who we are as a credit union to empower our members to live their best financial lives. We focus on members, not profits, and our values of strength, exceptional service, and “New England authenticity” are at the heart of everything we do.

We can’t do it without an exceptional workforce! With approximately 250 employees spread across 15 locations in Massachusetts, Webster First Federal Credit Union is committed to empowering a diverse and inclusive workforce that is representative of the community we serve. Our members come from all walks of life and, not unintentionally, so do our staff. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us stronger.

Summary:

The Human Resources Intern will gain hands-on experience across various HR functions, including recruitment, onboarding, employee engagement, HR operations, and HR technology. This role is ideal for students eager to apply their coursework in a professional setting, develop key HR skills, and gain insight into the inner workings of a dynamic HR department.

As part of this internship, you will have exposure to HR strategy and decision-making, contributing to initiatives that enhance the employee experience and streamline HR processes.

Key Responsibilities:

• Assist with recruiting efforts, including job postings, application review, and candidate communications.
• Support the onboarding process, helping to coordinate schedules, prepare materials, and facilitate smooth transitions for new hires.
• Conduct research on HR policies, trends, and best practices to support process improvements.
• Assist with employee engagement initiatives, such as culture programs, company events, and internal communications.
• Provide administrative support, including document management, data entry, and scheduling assistance.
• Support HR technology projects, such as data collection, testing new systems, and process documentation.
• Gain exposure to compliance, performance management, and benefits administration.
• Other duties as assigned to support the HR team.
• Promote overall BSA Compliance by adhering to all BSA and OFAC Regulations specific to job function and by assisting BSA Department as necessary with any departmental function specific items and;
• Will actively promote the security and privacy of member and employee information through adherence to both information security and physical security policies, procedures, and governing regulations. Training will be completed at least annually for Information Security topics, BSA, and GLBA; annual BSA training will be position specific. Annual training will also include courses on any of the following regulations as they relate to the position described herein: SAFE ACT, Regulations B, C, D, E CC, DD, and Z as well as any training deemed necessary to promote adherence to applicable regulatory requirements.

Qualifications / Requirements:

• Strong communication, organizational, and problem-solving skills.
• Ability to maintain confidentiality and high attention to detail.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Interest in learning more about HR operations, employee relations, and HR technology.
• Ability to work punctually and manage tasks efficiently in a fast-paced environment.

Education and Experience:

• Currently pursuing a degree in Human Resources, Business Administration, or a related field.
• Prior internship or administrative experience is a plus but not required.

Physical Demands & Work Environment:

This role primarily takes place in a professional office environment and involves sedentary work, at a desk or teller station, using a computer, and engaging in phone or video conversations. The noise level is generally moderate. Employees may need to sit or stand for extended periods, move about the office, and occasionally lift, push, pull, or carry items up to 20 pounds. Some repetitive motion including movements (motions) of the wrists, hands, and/or fingers. Employees are required to have visual acuity to perform activities such as transcribing, viewing and using a computer, and reading documents, as well as the ability to communicate verbally with colleagues, supervisors, members, and visitors. Reasonable accommodations will be provided as needed.

Qualifications