Service Desk Analyst

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Check out what we have for you….

• 
  Earn a competitive salary that rewards your experience
• Grow your retirement savings with our 401k plan featuring company match
• Access top-notch medical, dental, and vision benefits, including Telemedicine
• Boost your health with our wellness program and incentives
• Enjoy peace of mind with company-paid life insurance
• Celebrate with company-paid holidays and other paid time off
• Take advantage of paid parental leave to care for your family
• Benefit from exclusive employee discounts including our exclusive Employee Sell and Purchase Vehicle program
• Find support through our employee assistance programs
• Get access to the WBAC Gear Store for all your needs
• Thrive in a supportive work environment focused on achieving results
• Experience the thrill of working in the fast-paced IT field
• Be part of an inclusive atmosphere that values diverse voices

Get to Know Us!

webuyanycar.com® USA is a leading car buying service that offers a fast, safe, and fair way to sell your car. With a focus on providing a seamless and convenient experience, we offer free online valuations, hassle-free transactions, and fast payment on the spot. As a part of the Prosus company, we are backed by one of the largest technology investors in the world, operating globally in markets with long-term growth potential.

Job Summary

The Service Desk Analyst reports directly to the Service Desk Manager and shares responsibilities in both IT infrastructure management and analyst / service desk roles, with time split roughly 50% in each area. Your team is the point of contact for employees requiring support with our technologies (e.g.: applications, systems, computers, and peripherals) and recurring business processes. This role requires initiative and curiosity.

Key Duties and Responsibilities

• Create and document service requests, issues, problems, and changes. Provides hands-on troubleshooting/support as needed. Handle recurring business processes.
• Monitor ticket queues and triage as necessary.
• Research assignments, resolve problems, and teach colleagues about solutions.
• Provide desktop/technical support (including administering and maintaining end user accounts, passwords, email, and phone systems).
• Manage, support, and automate software, hardware (including network and VoIP equipment) deployed in the organization.
• Order and coordinate equipment and services for branch offices and facilitate equipment moves between locations, maintaining inventory. Lift and move computer equipment (up to 50 lbs.).
• Maintain relationships and communication with vendors regarding orders and outages.
• Collaboratively build and maintain knowledge base for IT support & develop standards.
• Assist colleagues with planning, troubleshooting, handling omissions, and thinking through potential impacts.

Required Skills and Abilities

• Be detail-oriented and motivated to provide positive customer experience.
• Possess a strong desire to know “how” and “why” things work, inclined toward sustainable and manageable solutions.
• Have self-awareness of strengths and opportunities, ability to introspect, and self-develop by participating in continuous learning.
• Strong written and oral communication skills, both technical and non-technical.
• Demonstrated ability of effectively working on a team, both independently and collaboratively.
• Strong attention to detail with excellent organizational and problem-solving skills.
• Excellent customer service, interpersonal skills, and professional communication etiquette.
• Ability to execute and thrive in stressful situations.
• Proficient with company-based systems, Microsoft Windows, Office Suite, and other computer-based applications.

The Ideal Candidate should be…

A personable and engaging individual with a focus on developing sustainable and manageable solutions. Someone passionate about tech, committed to personal and professional growth, and eager to understand how and why things work.

Educational Requirements and Experience

While formal education or training is not required for this role, we do require a High School Diploma or G.E.D, as well as a demonstrated interest in technology.

1-3 years of experience preferred in the following areas:

• Customer Support troubleshooting and problem-solving; within the tech industry is a plus!
• Administering Windows 10. Intune experience preferred.
• Administering users, groups, and distribution lists in Office 365.
• PowerShell, automation tools, and scripting.
• Exposure to Azure, AWS, and/or Google Cloud.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift to 15 pounds at times.

Diversity, Equity, and Inclusion

At webuyanycar.com, we’re all about creating a workplace where everyone feels welcome and valued. We are dedicated to fostering a diverse, inclusive, and supportive workplace. We warmly invite people of all genders, races, ethnicities, disabilities, ages, gender identities or expressions, sexual orientations, religions, backgrounds, and experiences to apply.

If this role sparks your interest but you don’t match every single requirement, no worries! Apply anyway—we’re open to all kinds of talent and might just find the perfect spot for you within our team. We value your unique experiences and would love to hear from you.

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