What are the responsibilities and job description for the Help Desk Technician position at Weitz Investment Management, Inc?

Job Description

Description :

FLSA Status : Non-Exempt

Reports to : IT Manager

Location : Omaha, NE.

WIM currently offers a hybrid work environment (2-days remote / 3-days onsite).

Help Desk Technician

About the Position

We are seeking a reliable and customer-focused Help Desk Technician to provide first-level technical support to employees ensuring smooth business operations during normal business hours. This role is responsible for diagnosing and troubleshooting hardware, software, and network-related issues while delivering excellent customer service.

Essential Functions

Serve as the first point of contact for technical support via phone, email, and ticketing system.
Troubleshoot and resolve hardware, AV Conference Room, software, and network issues efficiently.
Install, configure, and maintain desktop computers, laptops, printers, and other IT equipment.
Assist users with system access, password resets, and software applications.
Escalate complex issues to appropriate IT teams when necessary.
Maintain detailed records of support requests, resolutions, and IT assets.
Provide basic training and guidance to end-users on IT best practices.

Technologies used – experience with these or similar tools is a plus

Ninja RMM – Helpdesk

Threatlocker

HP Switches / Aruba Central

VOIP / Vonage

Fortigate / SD-WAN

Hyper V / Server OS

BitDefender – AV & EDR

Office 365 / Exchange / Teams Room

Azure

Veeam

Work Environment & Schedule

Normal Hours : 8 : 00 AM to 4 : 30 PM Flexible, Family-Friendly Environment that supports work-life balance.

We offer all employees competitive compensation and benefits including medical, dental and vision coverage, as well as parental leave, paid time off, on-site gym access, and a very generous qualified profit-sharing plan. Compensation includes salary and bonus and will be commensurate with experience.

Requirements : Requirements

Education : High School Diploma, Associate’s degree in IT, Computer Science, or a related field; equivalent experience; or relevant certifications such as A or Azure certifications.

Experience : 1-3 years in a help desk, technical support, or IT support role.

Personal Attributes

Strong interpersonal, written, and oral communication skills.

Able to conduct research into networking issues and products as required.

Ability to present ideas in a user-friendly language and provide excellent customer service.

Highly self-motivated and directed.

Keen attention to detail.

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Help Desk Technician

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