What are the responsibilities and job description for the Healthcare Account Manager position at Wellbox Health?
Position Summary
We are looking for a self-motivated client account manager with three or more years of experience, who thrives in a fast-paced, high-growth environment. Wellbox is a growing healthcare company dedicated to helping seniors live healthier, happier lives. This is not yet a director-level position, but we are a growing organization and therefore this position will also grow in responsibility.
If the following describes you, we encourage you to apply for this position:
We are looking for a self-motivated client account manager with three or more years of experience, who thrives in a fast-paced, high-growth environment. Wellbox is a growing healthcare company dedicated to helping seniors live healthier, happier lives. This is not yet a director-level position, but we are a growing organization and therefore this position will also grow in responsibility.
If the following describes you, we encourage you to apply for this position:
- Exceptional communication skills.
- Ability to multi-task.
- Strong time management skills.
- Adaptability.
- Positive attitude.
- Working to a deadline.
- Demonstrated client goal-setting.
- Independent thinking.
- Reporting Capabilities - ability to take Excel data and turn it into insights for the clients, being able to understand client impact on data.
- Relationship management - building and maintaining relationships with key contacts at practices.
- Project management - ability to manage projects at a department level (NPS) and also at an individual practice level (onboarding).
- Onboarding - leads onboarding initiatives for enterprise accounts (project management and education).
- Manages the expectations of the clients.
- Works to resolve situations quickly if interruptions occur during the service delivery process.
- Build relationships and effectively communicate with physicians and office managers.
- Maintain customer database by inputting customer profiles and updates.
- Establishing a strong relationship with new customers and continuing to develop a strong relationship with current customers.
- Keeping clients engaged and informed through timely monthly reports, meetings, conference calls, and scheduled visits.
- Solving issues proactively through working with the internal Wellbox team and keeping the client updated on our progress.
- Facilitating the upselling of new services to accounts to expand their current contract.
- Onboarding new customers in a timely and professional manner to ensure early satisfaction.
- Coordinating quarterly data refreshes with the customer and internal data analyst team.
- Bachelor’s degree in business administration or relevant field.
- Proficient in Microsoft Office 365 and related Suites.
