What are the responsibilities and job description for the Healthcare Account Manager position at Wellbox?
Description :
Wellbox is a growing healthcare company dedicated to helping people live healthier, happier lives. We do this by providing comprehensive and preventative virtual care solutions delivered by an elite team of experienced staff members.
Without our incredible team members, we wouldn’t be able to make the positive impact that we have. Their consistent efforts in supporting, encouraging, and caring for our patients truly make a difference. If this mission resonates with you, we invite you to join us.
Position Summary :
Wellbox partners with physicians and health systems to enhance patient engagement and improve population health outcomes with the first and only end-to-end Chronic Care Management solution. Under the direction of the Account Director, the Account Manager is responsible for building and maintaining client relationships.
Essential Functions :
- Reporting Capabilities - taking Excel data and turning it into insights for the clients, understanding client impact on data.
- Relationship management - building and maintaining relationships with key contacts at practices.
- Project management - ability to manage projects at a department level (NPS) and individual practice level. (onboarding)
- Onboarding - leads onboarding initiatives for enterprise accounts (project management and education)
- Manages the expectations of the clients.
- Works to resolve situations quickly if interruptions occur during the service delivery process.
- Build relationships and effectively communicate with physicians and office managers.
- Maintain customer database by inputting customer profiles and updates.
- Establishing a strong relationship with new customers and continuing to develop a strong relationship with current customers.
- Keeping clients engaged and informed through timely monthly reports, meetings, conference calls, and scheduled visits.
- Solving issues proactively by working with the internal Wellbox team and keeping the client updated on our progress.
- Facilitating the upselling of new services to accounts to expand their current contract.
- Onboarding new customers in a timely and professional manner to ensure early satisfaction.
- Coordinating quarterly data refresh with the customer and internal data analyst team.
Travel : Must be available to travel as needed. Travel is currently limited.
Position Type and Expected Hours of Work :
This is a regular, full-time position.
Required Education and Experience
