What are the responsibilities and job description for the Senior Human Resources Operations Representative position at Wells Fargo?
About this role:
This role is responsible for delivering on separations services processes in a timely and accurate manner; leading logical conclusions to inquiries; executing against required data received and record maintenance; and understanding of HR policies and procedures requirements. The role works closely with internal stakeholders such as HR Operations, HR Consulting Partners, Employee Relations, Compliance and Legal teams.
In this role, you will:
Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
Use process expertise to resolve escalated complex issues, in a timely manner
Provide feedback and present ideas for improving or implementing processes
Perform complex operational and customer support initiatives within Operations functional area
Understand and adhere to functional policies and procedures
Apply operational skills and expertise to perform work and action requests
Provide subject matter expertise and guidance to stakeholders
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Interact with internal customers and provide quality service
Receive direction from managers and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Utilize HR online tools to research employee information
Experience of around 2-4 years in working knowledge of some aspect of an HR function, and an understanding of HR policies and procedures.
Basic Microsoft Office Skills to include Word, Excel, Outlook, and basic reporting tool
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Hands on experience in Workday & Service Now
Demonstrated ability to work with leaders and team members at all levels and across functional lines
Demonstrated effective verbal and written communication skills
Highly detail oriented with a high level of accuracy, meeting internal deliverables
Strong prioritization and follow-up skills
Demonstrated experience establishing and maintaining effective working relationships
Strong problem solving and analytical skills; ability to identify, analyze and solve problems
Demonstrates strong communication skills, consistently positive, friendly, articulate speaker who has interpersonal skills.
Demonstrated customer service skills; with a strong ability to handle difficult stakeholders inquiries
Required Qualifications:
4 years of Human Resources operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education
Desired Qualifications:
Human Resource operations experience
Strong organization skills Strong Microsoft Excel experience
Experience using ServiceNow system and/or case management systems for case assignments
Excellent verbal, written, and interpersonal communication skills
Agile experience
Experience executing operational processes
Good analysis skills- ability to review, analyze, summarize and report control performance
Ability to assess current processes/procedures and recommend efficiency improvements
Job Expectations:
Work schedule includes a hybrid approach; 3 days in-office and 2 days remote at one of the listed locations
Posting End Date:
3 Dec 2024*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
