Senior Loan Servicing Representative

About this role:

Wells Fargo is seeking a Senior Loan Servicing Representative in Wells Fargo Auto, as part of Consumer Lending that will support Reserve Recovery within the Dealer Information Management Team. Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Support performance of less experienced Loan Servicing staff and overall effectiveness of team
• Provide lending support service in operations, documentation, and customer service to Credit teams
• Provide feedback and present ideas for improving or implementing processes and tools within Loan Servicing functional area
• Perform administrative, transactional, operational, or customer support tasks
• Resolve complex client problems and inquiries
• Analyze issues, business requirements, standards, procedures, and call trends to identify opportunities for improvement and help develop innovative plans within Loan Servicing functional area to improve business operations
• Provide subject matter expertise and interpretation of procedures to less experienced staff
• Use independent judgment to review and file claims while ensuring compliance with all federal, state, client and company policies, procedures, and regulations
• Interact with immediate Loan Servicing team, functional area, and internal peers outside work group on loan related servicing activities, as well as internal or external customers
• Participate in regional or team meetings, and provide guidance and training to less experienced individuals

Required Qualifications, US:

• 4 years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Proficient in Excel, with the ability to use complex formulas
• Previous experience working in Collections
• Strong research and documentation skills
• Ability to take initiative and work independently with minimal supervision in a structured environment
• Previous Auto industry experience
• Experience negotiating and facilitating issue resolution
• Experience conducting inbound and outbound calls
• Excellent verbal, written, and interpersonal communication skills
• Strong interpersonal skills and negotiating abilities
• Ability to adapt quickly to an ever-changing environment
• Customer service focus with the ability to analyze, research, and respond to moderately complex situations
• Strong organizational, multi-tasking, and prioritizing skill
• Strong analytical skills with high attention to detail and accuracy
• Experience delivering results in a fast-paced, deadline driven environment
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Experience with Auto systems such as DIS, Sales Force, JIRA, iTop, ICMP

Job Expectations:

• This position offers a hybrid work schedule
• This position is not eligible for Visa sponsorship
• Work schedule: Monday-Friday 6:30 am - 3:30 pm Mountain time

Posting Locations:

• 2501 S Price Rd, CHANDLER, AZ 85286

**Required location listed above. Relocation assistance is not available for this position.**

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.