Outreach Specialist

Outreach Specialist

Outreach Specialist

Department: Enhanced Care Management

Reports to:  Enhanced Care Management Supervisor

Status: Full-time/Part-time/Volunteer/Intern

Pay Range:  $24.90 - $32.37/hr

FLSA: Non-Exempt
EEO-1:  Professional

Organization Information

WellSpace Health believes that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. We see you and are here for you. To that end, we’ve committed ourselves to finding solutions for our community’s health and wellbeing to achieve regional health through high quality comprehensive care.

Our focus has always been to offer a full range of quality medical care, dental care, mental health and behavioral health services, and enabling services to underserved people.  We do this by placing ourselves within the communities we serve and employing outstanding healthcare professionals who are devoted to our mission.

We are a Federally Qualified Health Center (FQHC) and are accredited by the Joint Commission for Ambulatory Care and Behavioral Health. We’re also certified by the Joint Commission as a Primary Care Medical Home and a Behavioral Health Home.

Position Summary

The Outreach Specialist supports program growth by making initial contact with potential patients, providing information about Enhanced Care Management services, and enrolling patients into a designated health plan.  Enhanced Care Management provides care coordination services to the most vulnerable populations in the greater Sacramento Region. The goal of these services is to provide high quality, comprehensive, whole person care to improve health and wellness outcomes for our patients.  The Outreach Specialist is responsible for keeping detailed records of their efforts and communicating regularly with Supervisors and Program Managers.

Required Qualifications

• High School diploma or equivalent.  Bachelor’s degree preferred.
• 1 year case management or outreach experience, and/or lived experience utilizing Medicaid or other social service systems.
• Must be able to work collaboratively with others in a team environment, respecting and valuing the
• perspectives and experiences of others.
• Familiar with Harm Reduction, Motivational Interviewing, Client Centered theory and Trauma Informed Care.
• Able to maintain and understand appropriate roles, and boundaries among patients, peers, and WellSpace partners/stakeholders.
• Able to function effectively in a fast paced environment.
• Ability to write progress notes and maintain detailed, statistical records.
• Demonstrated commitment to the provision of services for the underserved and sensitivity working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic, and cultural origins; disabled, homeless, substance users, HIV (AIDS) infected, and/or physiologically impaired.
• Must demonstrate a high level of verbal, writing and listening skills.
• Commitment to HIPAA and ability to abide by standards of professional ethics and maintain confidentiality.
• Current CPR and first aid certificate or willingness to be trained required within first (90) ninety days of employment.
• Computer literacy including use of email, Microsoft Word, Excel, and EHR.
• Adherence to infection control procedures, including but not limited to, standard precautions of temperature monitoring, hand washing, symptom self-monitoring, masking and social distancing.
• Assist and support the Center/Department/Program to meet standards of High Reliability.
• Must have valid driver’s license and insurable driving record. Must use your vehicle for business related travel, including community patient supports. Eligible for mileage reimbursement.

Essential Responsibilities

• Reach out in-person, by phone or by mail, to explain ECM services and enroll patients.
• Review Target Eligibility List daily, as well as other referral sources, to determine ECM program eligibility
• Manage work schedule when meeting with members.
• Assure Patients are assigned to the appropriate health plan Supervisor, once enrolled.
• Participate in care coordination meetings with various partners as deemed appropriate
• Keep detailed records of efforts, regardless of outcome, including spreadsheets and reports.
• Document all interactions with and on behalf of the patient in the appropriate patient care portals including, the patient’s Electronic Health Record (EHR).
• Attend regular meetings with management and team.
• Participate and complete all job related training, certification, renewals.
• Perform other duties as assigned.

Benefits

Successful candidate will receive regionally competitive salary, above average health benefits at reduced costs, company paid life insurance & long-term disability insurance, additional voluntary retirement plan with company match and no vesting schedule requirement.

• Paid bereavement and jury duty leave
• 11 paid holidays per year
• Paid time off
• Paid sick leave
• Flexible Spending Program
• Company paid malpractice insurance for all providers
• Professional development hours offered annually

Physical Demands and Work Environment

The work environment is characteristic of a medical clinic environment.  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to handle, or feel.  The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.   The employee must also possess hearing and speech to communicate in person and over the phone.  The noise level in the work environment is usually quiet.

The employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves or their homes. The employee may experience a number of unpleasant sensory demands associated with the patient’s use of alcohol and drugs, and the lack of personal care.  The employee may also be exposed to bodily fluids (blood, urine) and hazardous chemicals.

WellSpace Health is committed to the principals of equal employment.  We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.  It is the intent of WellSpace Health to maintain a work environment free of harassment, discrimination, or retaliation because of age, race, religious creed, color, national origin, ancestry, physical disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, sexual orientation, military or veteran status, or any other status protected by federal, state or local laws.  WellSpace Health is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WellSpace Health is an Equal Opportunity Employer

Qualifications

Salary : $25 - $32