What are the responsibilities and job description for the Sales Manager, North America position at Wenco (a Hitachi Construction Machinery subsidiary)?
Reporting to the Regional Manager, the Sales Manager role is responsible for driving revenue generation from a new client base within their designated region. Following Wenco’s internal sales process this person will use their existing industry network of contacts, Wenco’s market knowledge, and the regional sales strategy to identify, nurture, and close sales opportunities within their designated region for their identified range of products and services. As an ambassador to Wenco you perform your role with integrity to ensure the proper solution is recommended to the customer and that Wenco has the ability to best succeed in project implementation and profitability.
Key Deliverables and Responsibilities
Deliver Regional Sales, Profit and Operational Targets
Ensuring best commercial practice is achieved at all times
Achievement of annual sales targets including revenue and pipeline growth
Actively develop, support and deliver initiatives to target competitor products
Collaborate with the broader Wenco business stakeholders to convert a greater proportion of opportunities
Establish and promote trusting relationships with key internal and external customers
Establish a planning process linked to the sales CRM and pipeline schedule where accurate forecasts are maintained
Responsible for building the Wenco brand in the region through the attendance of tradeshows, securing opportunities for co-writing papers, delivering presentations at events, and supporting the Marketing team in identifying media and events to promote the brand
Continuous Improvement to Customer Service
Promote customer-centric focus, innovation in products, services and ways of interacting with internal customers which add value to the customer and Wenco
Positively influence the customer perception through effective representation of Wenco and related products in the market place
Treat customers with respect, seek customer insight proactively, build relationships of trust with customers and encourage customer focus among all employees and contractors
Manage and resolve customer complaints effectively and in a timely manner
Technical Knowledge
Continually improve self-knowledge of Wenco product and related mining processes
Gather and communicate market and competitor information
Learn and adopt the Miller Heiman sales methodology as promoted by Wenco
Have a clear understanding of how information technology can benefit mines in terms of safety, productivity, maintenance and management.
Experience and Knowledge
5 years of experience in a sales position within the mining or mining services industry
Bachelor of Business Administration with a focus in Finance or Mining or equivalent experience in progressive roles.
Demonstrated success in selling high-end solutions within a mining and industrial environment
Technical background, with experience in engineering, mining, or technology business
Intermediate-level sales related ERP skills
Skills and Abilities
Proven ability to influence cross-functional teams without formal authority
Comfortable presenting to large groups from varied backgrounds
Energetic, enthusiastic, results driven
Strong ability to manage time and priorities
Proven analytical and problem-solving abilities
Strong written and oral communication skills
Understanding of modern business systems
Understanding of the generation and closure of new business
Excellent teamwork skills
Exceptional time management
Highly self-motivated and self-directed, objective oriented
Strong, demonstrated customer focus (internal and external)
Holds current driver’s license in relevant region
Travel required (30-50%)
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