What are the responsibilities and job description for the Director of Front Office position at Wequassett Resort & Golf Club?
Cape Cod's only double Forbes Five-Star resort is seeking a front office manager. This position is responsible for managing the day-to-day operations of guest reception, guest services and concierge and ensuring that the resort's goals and objectives, vision, mission, and values are attained. The front office manager plays a key role in providing a warm, genuine welcome and farewell to each guest creating a favorable and lasting impression of the experience.
The director of front office responsibilities include:
- Leading by example to support the department and providing direct service to guests as needed
- Creating, implementing, and executing departmental training, recruiting and pre-shifts
- Managing team members including scheduling, payroll, and counseling
- Overseeing the arrival and departure experience ensuring guest expectations are always exceeded
- Reviewing daily financial and labor reports and adjusting the operation to achieve annual budget and forecasts
- Supporting the resort's safety procedures and being always prepared for emergency situations
- Implementing profit and flow-through enhancing strategies and programs
- Ensuring all human resource and Forbes Five-Star standards are met daily
Candidates must have at least three years of hotel management experience preferably in a luxury environment. Strong skills with Microsoft Word, Excel and PowerPoint are required. Experience with Infor HMS, HotSos, Zingle, UKG and Alice are a plus. The role requires the ability to be flexible and adapt to changing priorities. Excellent verbal and written communication skills as well as organizational, administrative, and problem-solving skills are also required.
Wequassett Resort and Golf club is an exquisite 27-acre resort on beautiful Pleasant Bay. We are known for our award-winning service with an unparalleled commitment to go above and beyond for our guests. We offer four restaurants, two pools, two private beaches, four tennis courts, boating and sailing and championship golf.
Experience
Required- 3 year(s): Candidates must have at least three years of hotel management experience preferably in a luxury environment
