What are the responsibilities and job description for the Dispatcher position at West Central Planning & Development District?
Job Description of Dispatcher:
Effectively and professionally provides communications and dispatch services for ground and air emergency medical services.
Duties and Responsibilities of Dispatcher:
- Utilizes system status management computer system which monitors, updates, and controls the location and movement of units
- Receives incoming emergency and non-emergency calls and promptly ascertains proper levels of response; allocates resources to match dynamic system demands
- Dispatches and maintains radio communications with units
- Monitors and documents response times of units
- Maintain the cleanliness of the dispatch center and work area
- Follows employer guidelines for customer service
- Maintain patient confidentiality
- Investigates and reports all response time exceptions
- Answers requests and dispatches medical support personnel
- Completes and submits daily status reports, including response time exceptions, response time reliability, exception percentages (by zone and for overall system), and unusual incidents
- Monitors system performance and communicates system demands to field while recognizing the needs, capabilities, and limitations of field personnel
- Responsible for complying with all local, state, and federal employment laws and company policies (i.e., Americans with Disability Act, Affirmative Action Plan, etc...)
- Comply with continuing education requirements and maintain all certifications required by the employer
- Function as public relations representative when dealing with facilities, agencies, etc. Responsible for adhering to all company & departmental policies and procedures. Perform other related duties as required
Critical Qualifications of a Dispatcher:
- Must pass the 2 Hour CritiCall Test (link sent via email after online application is completed)
- High School Diploma or GED
- Must be available to work flexible hours
- Must type minimum of 30 WPM
- Current Driver's License
- Current CPR Healthcare Provider Certification
About the West Central Arkansas Workforce Development Area
The West Central Arkansas Workforce Development Centers specialize in recruiting and placing skilled professionals in a variety of industries on behalf of employers in Central Arkansas. We help people find jobs and provide workforce solutions to businesses.
WCAPDD/Arkansas Workforce Center is an “equal opportunity employer/program,” and “auxiliary aids and services are available upon request to individuals with disabilities.” Arkansas Relay Service: 1-800-285-1121 (Voice) 1-800-285-1131 (TDD) or TDD 711.
