What are the responsibilities and job description for the Sales Manager position at West Coast Strength?
Job Summary: The Sales Manager at West Coast Strength is a critical role focused on providing outstanding member experiences, leading the front desk team, connecting prospective members/clients with our personal training department, and ensuring top-notch facility management. This role requires a proactive, hands-on approach and a strong focus on marketing, CRM management, and facility upkeep to maintain our status as a premium, high-end gym.
Additional Commission compensation outside of hourly pay based on percentage of sales. Employee membership and discounts included.
Key Responsibilities:
1. Membership Experience and Sales: - Ensure that guests and members have an unparalleled gym experience. - Manage all aspects of the membership lifecycle, from acquisition to retention. - Oversee membership sales and promotions. - Lead by example in terms of customer service and professionalism. - Account upgrades, downgrades, cancellations, refunds, etc.
2. Front Desk and Team Management: - Supervise and mentor the front desk staff, ensuring they deliver exceptional customer service and follow clear/consistent systems and processes. - Maintain front desk/customer service guidelines (to be established). - Develop and enforce standard operating procedures for front desk efficiency and effectiveness.
3. CRM and Marketing Initiatives: - Manage and optimize our Customer Relationship Management (CRM) system to enhance member engagement and communication. This includes outbound calls, texts, and emails. - Collaborate in marketing efforts, helping to execute campaigns that align with our community and fitnessfocused branding. - Execute tasks from our marketing calendar. This includes Facebook/Instagram posts, responding to Google reviews, updating online information, correspondence with Facebook/Instagram comments/ messages, and other tasks outlined in our marketing calendar/strategy.
4. Facility Management and Maintenance: - Ensure the gym is well-maintained, clean, and upholds our high standards, reflecting our premium gym status. - Coordinate maintenance schedules and oversee the upkeep of gym equipment and facilities.
5. Liaison to Personal Training Department: - Facilitate communication and workflows between members and the personal training department. This involves scheduling, relationship building, and organizing correspondence between trainers and members/ clients.
6. Operational Administration: - Handle day-to-day operational tasks, including scheduling, inventory management, and reporting.
Qualifications:
Education: Bachelor’s degree in business administration, sports management, marketing, or a related field is preferred. Relevant experience in lieu of a degree will also be considered.
Experience: Minimum of 2 years’ experience in a customer service, sales, or operations role, preferably in a fitness or high-end service environment. Experience in managing a team is highly desirable.
Industry Knowledge: A strong understanding of the fitness industry, with a passion for health and wellness. Familiarity with the latest fitness trends and a commitment to continuous learning in the field.
Skills:
Leadership Abilities: Proven ability to lead and motivate a team. Should be capable of setting a positive example in customer service and professionalism.
Communication and Interpersonal Skills: Excellent verbal and written communication skills. Ability to build and maintain strong relationships with members, staff, and external partners.
Organizational Skills: Strong organizational and time management skills, with the ability to multitask effectively in a fast-paced environment.
Technical Proficiency: Proficient in using CRM software and familiar with basic office software like Microsoft Office. Experience with social media platforms and marketing tools is a plus.
Analytical Skills: Ability to analyze data from CRM and other sources to inform business decisions and improve member engagement.
Problem-Solving: Excellent problem-solving skills, with the ability to think quickly and address issues efficiently and effectively.
Job Types: Full-time, Part-time
Pay: $15.00 - $20.00 per hour
Schedule:
- Evening shift
- Monday to Friday
- On call
- Weekends as needed
Ability to Commute:
- Salem, OR 97304 (Preferred)
Ability to Relocate:
- Salem, OR 97304: Relocate before starting work (Preferred)
Work Location: In person
Salary : $15 - $20
