What are the responsibilities and job description for the Call Center Representative position at West Shore Home?
We are on a mission to do something that has never been done before – to build the first nationwide home remodeling brand. That requires a high level of imagination, commitment, and determination from people who take extreme ownership of their circumstances. We are proud that our commitment to culture has earned us the 2023 Top Workplaces USA award as one of the nation’s top employers, as well as distinct recognition in the following categories: Leadership, Purpose & Values, and Compensation & Benefits.
Are you a natural communicator interested in either starting or continuing your career in sales? Do you thrive in an environment where you can make an impact every day? We’re looking for enthusiastic Inside Sales Representatives to join West Shore Home to help us deliver a best-in-class experience to our customers!
Who We Are: Recognized by USA Today as Top Place to Work 3 years running, West Shore Home is an industry leading Home Improvement company that leverages innovative technology and our skilled talent to Bring Happiness to Every Home!
What You'll Do
It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.
Are you a natural communicator interested in either starting or continuing your career in sales? Do you thrive in an environment where you can make an impact every day? We’re looking for enthusiastic Inside Sales Representatives to join West Shore Home to help us deliver a best-in-class experience to our customers!
Who We Are: Recognized by USA Today as Top Place to Work 3 years running, West Shore Home is an industry leading Home Improvement company that leverages innovative technology and our skilled talent to Bring Happiness to Every Home!
What You'll Do
- Act as first point of contact for all West Shore Home customers with the goal of scheduling project consultations with our Outside Sales teams.
- Receive inbound and make outbound calls to customers interested in the products West Shore Home has to offer.
- Meet and exceed daily and monthly targets.
- Attend daily meetings with your team and department leadership to discuss metrics and priorities.
- Maintain accurate records of all customer interactions in Salesforce.
- Competitive base pay with unlimited monthly bonus potential.
- Sunday - Thursday 10am - 6:30 pm shift.
- World-class training and development - our Inside Sales team has celebrated over 50 promotions in 2024.
- Benefits: PTO, 401K with company match, affordable medical insurance options, and various ancillary benefits that we are happy to discuss with you.
- Excellent Communication Skills: Clear, friendly, and persuasive.
- Sales-Driven Mindset: You’re motivated by goals and take pride in reaching them.
- Ability to Handle Rejection Positively: You see “no” as an opportunity to improve.
- Previous Call Center or Sales Experience: Preferred but not required.
It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.
