What are the responsibilities and job description for the Base Manager position at West Star Aviation, LLC?
West Star is the fastest-growing maintenance repair organization in the industry, and we recognize this is the result of our talented team of trusted employees working together to deliver customer service excellence. We are committed to providing our employees with personal and professional growth opportunities while fostering a culture of respect and well-being with a small company feel.
What you can expect as a Base Manager at West Star:
The Base Manager will be responsible for the success of the base operation to ensure quality, schedule, budget, and overall successful customer experience.
You Will Be ESSENTIAL To Many FUNCTIONS, Including
What you can expect as a Base Manager at West Star:
The Base Manager will be responsible for the success of the base operation to ensure quality, schedule, budget, and overall successful customer experience.
You Will Be ESSENTIAL To Many FUNCTIONS, Including
- Monitors all events related to customer aircraft and coordinates with appropriate Supervisors/Leads to ensure that customer commitments are met.
- Identifies event discrepancies and provides customers with appropriate options.
- Ensures company and customer maintenance protocols and procedures are being administered effectively and efficiently assigned
- Review customer invoices for accuracy of signoffs, labor, material issues, and pricing. Ensures that pricing reflects customer commitments and expectations. Resolves customer billing disputes.
- Managing the station profitability by Implementing effective workflow processes that ensure a high level of efficiency and compliance.
- Ability to shift priorities and meet deadlines while maintaining a professional demeanor within a fast-paced, dynamic work environment.
- Maintain and enforce the policies and procedures outlined in the Gama Aviation Engineering Repair Station Quality Control Manual (RSQCM).
- Hire/terminate employees utilizing proper internal protocol.
- Effectively and communicate (i.e., speak, write, read) in English
