Lottery Video Technical Support Specialist 1 - Revenue - Lottery Commission - Kanawha Co.

Located at Lottery Headquarters. This position will be evening, and/or midnight shift. Under general supervision, this position will provide technical support over the telephone with end users such as racetrack personnel, limited video lottery retailers, limited video lottery operators, video lottery audit staff, and video lottery security staff on video lottery machine hardware and software problems that occur in the field. Performs the first level of problem determination with the objective of resolving as many problems as soon as possible. Directs the calls to appropriate technical staff when first level fails. Answers questions regarding video lottery installations, setups, error messages, status, and downtime. Will be responsible for monitoring the video lottery central gaming system. Preference will be given to those with knowledge of current Windows operating systems and Linux. Must complete nightly processing on the Lottery’s internal control system (ICS) for the Lottery on-line drawing. Travel will be required when operating at the backup data center. Must have good communication skills.

Applicants are subject to an extensive background investigation by the WV Lottery Security Division. No person shall be appointed, employed, or continue to serve in any position or employment with the commission who has been convicted of any violation of the lottery law or of any felony or any crime related to theft or gambling. The commission shall remove or discharge any person so convicted.

Click The APPLY Link To Apply Online. 

IMPORTANT: Your eligibility will be based on information provided in your application or on your resume; therefore, make sure your application or resume is detailed and complete. You MUST complete ALL parts of the application, including the Work Experience section, or you may attach a detailed resume.

ATTENTION: Applicant must verify post high school education by submitting an official transcript or diploma, training or licensure earned pertaining to this position by the closing date of the posting, if not previously verified. If you are claiming Veterans preference, please submit "MEMBER 4" form and/or your VA Letter. Protecting your personal information is our highest priority.  If your official transcript, training/licensure, or Veterans documentation contains your Social Security Number and/or birthdate, please redact that information before submitting it to the Division of Personnel.

Please attach documents to the online application before submitting it. Or, you may email it to: applicantservices@wv.gov or by mail to: WV Division of Personnel, 1900 Kanawha Blvd. E., Building 3, Suite 500, Charleston, WV 25305.

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Training: High school diploma or the equivalent.

AND

Experience: Two (2) years of full-time or equivalent part-time paid experience working in information technology and/or systems operations.

OR

Substitution: Coursework in computer science from an accredited college or university may substitute for the required experience at a rate of twelve (12) semester hours for every one (1) year of experience.

AND

Special Requirements: Background and credit investigation and security clearance required for employment.

***Your complete work history is needed to qualify you for positions. Please be as detailed as possible and list all of your past employment.***

Salary : $35,702 - $61,628