Operations Manager at Western Bike Company

At Western Bike Company, we are on the lookout for a passionate and results-driven Operations Manager to join our team in Bellingham, WA. This leadership role will be based at our Bellingham location and offers a unique opportunity to lead a dynamic team while growing an exciting business in the bike industry.

About Us

Founded 12 years ago by two passionate entrepreneurs, Western Bike Company has built its reputation through unmatched trust and strong partnerships. We pride ourselves on listening, advising, and building long-term relationships with our customers and vendors, which helps us achieve mutual success.

Our niche lies in customized carbon wheelsets, and we’ve expanded to include R&D, marketing, customer service, and more. Our core brands include NOBL Wheels, and we also manufacture wheels for other companies. We have a manufacturing facility in Asia, offering composite rims for mountain, road, gravel, and fatbikes, and are continuously evolving.

At Western Bike Company, we value Pride, Passion, Attention to Detail, Fun, and Teamwork. Our dedicated North American team of 20-30 staff embodies these values every day, and we’re looking for someone who shares these principles.

The Role

As Operations Manager, you will oversee and manage the key staff in the following areas:

- Cumberland, BC wheel building, warehouse, and showroom facility

- Bellingham, WA wheel building, warehouse facility

- IT, R&D, Supply Chain, business administration

You will be expected to think strategically, connect the dots between these departments, and lead our team with a forward-thinking approach.

This role will involve regular participation in weekly and semi-monthly, EOS (Entrepreneurial Operating System) meetings, which brings departments together to discuss KPIs, To-Dos, and business challenges.

Key Responsibilities

• Analyze existing processes and workflows to identify inefficiencies.
• Streamline operations to increase overall efficiency and effectiveness.
• Oversee the allocation and utilization of resources (staff, equipment, inventory, etc.)
• Monitor employee performance and provide feedback, coaching, and support.
• Create and maintain a productive work environment, ensuring that the team is motivated and meets performance expectations.
• Collect, analyze, and report operational data to upper management.
• Work closely with customer service teams to resolve complaints or operational concerns.
• Maintain contingency plans to ensure business continuity in case of unforeseen challenges.
• Implement health and safety programs to prevent accidents and injuries.
• Regularly review and update safety procedures and training.

What We’re Looking For

We’re seeking a Operations Manager who is an expert in strategic thinking, leadership, and operations. The ideal candidate will be able to:

• Connect the dots across diverse departments, ensuring alignment and efficiency.
• Be comfortable in a fast-paced, evolving environment, and effectively manage change.
• Has experience leading and managing a team.

Travel Commitment

This role will require travel to our Cumbelrand, BC location to connect with the American team. We will cover the costs of obtaining your E2 business visa for easy cross-border travel.

Some (limited) travel may be required trade shows/key events

Compensation & Benefits

Competitive based on Industry experience

Why Join Us?

This is a unique opportunity to make an impact at a fast-growing company with a passionate team. At Western Bike Company, you will have the chance to shape the future of our business, lead innovative projects, and work in a fun, collaborative environment where your contributions are valued.

Job Type: Full-time

Pay: From $60,000.00 per year

Schedule:

• Monday to Friday

Language:

• English (preferred)

Work Location: In person

Salary : $60,000