What are the responsibilities and job description for the CSR - Customer Service Representative position at Western Hills Heating and Air?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. This role is essential in providing exceptional service to our clients and ensuring their needs are met efficiently. The ideal candidate will possess strong communication skills and a passion for helping others, while also being comfortable working in a fun environment.
Responsibilities
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Provide accurate information regarding products and services to enhance customer satisfaction.
- Collaborate with sales teams to address client needs and promote additional services.
- Maintain detailed records of customer interactions and transactions through data entry into our computerized systems.
- Analyze customer feedback and escalate issues as necessary to ensure resolution.
- Assist in the development of client services strategies that improve overall customer experience.
Skills
- Strong communication skills and attention to detail
- Proficient in data entry
- Ability to collaborate effectively with sales teams and other departments.
- Strong analytical skills to assess situations and provide solutions promptly.
- Willingness to learn
Join us as we strive to deliver outstanding service and support to our valued customers!
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- West Harrison, IN 47060 (Required)
Ability to Relocate:
- West Harrison, IN 47060: Relocate before starting work (Preferred)
Work Location: In person
Salary : $17 - $20