Billing Specialist

About us

WesTex Connect is an internet service provider in the rural West Texas area. WesTex Connect provides wireless and fiber internet. WesTex Connect has served its customers for over 24 years.

Job Posting: CSR/Billing Specialist

Location : Abilene TX
Status : Full-Time
Physical Demands : Must be able to sit for long periods of time and answer multi-line phone system. Must also be able to shred and file for periods, too.
Work Environment : The work environment is indoors in an office setting but fast-paced.

Description: This position is dedicated to providing our customers with superior billing support through a high degree of customer focus and constantly maintaining a positive customer experience. Diplomacy, tact, and strong interpersonal skills must be backed with the capability and drive to analyze and solve problems for our customers quickly and efficiently.

Key Responsibilities :

• Be the "public face" of the company, communicating effectively with customers, and always exceeding their service expectations.
• Possess the basic knowledge of explaining services and offerings to customers and signing them up for service.
• Respond to inquiries by phone, email, mail, and in person, providing the information in a timely manner.
• Execute all aspects of rectifying account issues, billing and reporting, quickly and accurately.
• Perform administrative tasks that support client contact and follow-up.
• Performs basic internal sales and dispatch functions, including answering customer questions about available service, upselling, and/or routing calls/creating tickets for installs, support, and service calls to increase residential and small business sales numbers.
• Continuously update and store process procedure documentation of all duties and responsibilities.
• Create tickets and route calls to the appropriate department.
• Ensure users have access to network systems, applications, and services.
• Possess the basic knowledge of Internet and networking solutions for customers.
• Assist customers with basic billing assistance, including taking payments, account explanations, credit requests, etc.
• Perform closures of inactive and on hold accounts including working for collections or closeouts.
• Setup and follow SOPs as necessary and required.
• Meet KPIs as given.
• Perform other duties as assigned.

Education/Experience: A high school diploma is required. One year CSR or similar experience preferred. Pay DOE.

Skills :

• Must have reliable transportation.
• Must demonstrate the ability to maintain a cooperative working relationship with a diverse customer population.
• Ability to work independently, using sound judgment principles.
• Must demonstrate accountability in order to set priorities, organize workload, handle multiple responsibilities, and meet deadlines.
• Must demonstrate ability to document and make notes.
• Ability to adapt to a fast-paced, high-change environment while managing multiple interruptions and adjustments to priorities throughout the day.
• Must be able to execute professional business correspondence with appropriate and accurate grammar, spelling, and punctuation, as well as maintain a professional demeanor in dress and speech.
• Although not required, a background in collections, accounting, social media, and/or marketing is a plus.
• Must be a team player.

A Resume' is required for consideration of interviewing for this position. Next round will require an application filled out in office at time of interview.

DISCLAIMER: We are an Equal Opportunity Employer for any employee or applicant, irrespective of race, color, religion, sex, age, marital status, sexual orientation, gender identity, genetic information, national origin, veteran status, disability or any other legally protected characteristic. All employees must be authorized to work in the United States. We are a drug-free work environment.

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 40 per week

Benefits:

• Paid time off

Schedule:

• Day shift
• Monday to Friday

Work Location: In person

Salary : $15