Banquet Manager

Company Description

About Westgate River Ranch Resort & Rodeo

Westgate River Ranch Resort & Rodeo provides you with the unique opportunity to meet and greet with guests who share your enthusiasm for the great outdoors at our authentic Florida dude ranch, which lies on 1,700 beautiful acres overlooking the scenic Kissimmee River and just one hour South of Orlando. Enjoy the surroundings and excitement that our amazing resort offers such as incredible outdoor recreational opportunities, including horseback riding, airboat and swamp buggy rides, trap & skeet range, full-service marina and award-winning Saturday night rodeo.

Job Description

Manage and organizes activities of the banquet areas and coordinate activities of the Restaurant. Assists F&B Director in achieving department objectives by performing the following duties.

As a Banquet manager, you will:  include the following. Other duties may be assigned.

• Train all staff to service guest tables correctly.
• Communicate daily setup, service and breakdown procedures to staff.
• Execute a daily staff break schedule.
• Coordinate with the sales floor manager and review daily forecast.
• Complete and assign opening/running/closing duties for banquet events.
• Confirms scheduled employee shifts.
• Required to conform to approved/posted weekly department schedule.
• Follow time clock in/out procedures.
• Ensure the proper quality control of food and beverage and other supplies to include quality control, inventory accuracy’s and rotating of stock.
• Inspects restaurant, Lounge and Pizza Hut areas for conformance to governments and company safety, security and sanitation requirements.
• Responsible for providing excellent service to owners and guests alike.
• Ensure adherence to product receiving procedures consistent with department policies.
• Prepare and adjust work schedules for the entire staff to ensure presence of requisite labor force on each shift with objective to meet customer service standards budgeted guidelines.
• Organize regularly scheduled training classes and meetings with the entire staff of each area.
• Discipline individual staff in accordance to company guidelines.
• Authorize discounted/complimentary Guest Relation checks within department guidelines.
• Prepare weekly revenue forecasts and staff work schedules within established “staffing guidelines”.
• Operate outlets within budgeted guidelines.
• Maintains current and accurate standard operating procedural manuals to include: service standards, cash handling procedures, menu item preparation, specifications, safety and security, purchasing, ordering, receiving, stocking, requisitioning and internal audit policies.
• Maintains each outlets par stock per department procedure.
• Administers liquor/beverage requisitions per department procedure.
• Ensures adherence to beverage controls per company and department policies.
• Performs POS System voids, management functions and programming within department procedures.
• Researches/tracks missing check reports.
• Completes Guest walk out reports per department policy.
• Maintains department records per company, governmental and department policies/regulations.
• Approves invoices per company policy.
• Ensures adherence to all defined department/company standard operating procedures within department.
• Enforces proper buffet/special event F&B check/cash controls.
• Prepares/maintains accurate and complete monthly department reports per company-department requirements.
• Documents staff call-in/tardiness.
• Enforces staff, company and department grooming policies.
• Attends and participates in required department manager meetings.
• Recognizes/praises staff extraordinary service, rewards staff utilizing “David Dollars” and other employee programs.
• Assist restaurant staff during peak business and rush periods.
• Participate in company monthly Goals & Measurements Program.

SUPERVISORY RESPONSIBILITIES

Banquet staff personnel. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read, analyze and interpret common scientific and technical journals, financial reports, legal documents, general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public. Ability to respond to common inquiries or complaints from customers, regulatory agencies or members of the business community.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety if instructions furnished in written, oral, diagram or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

Food Handlers Certification required within 30 days of Hire, must be maintained on a current/valid status. Must successfully attend Company Mandatory Manager Training programs.

PHYSICAL DEMANDS  

While performing the duties of this job, the team member is regularly required to talk or hear, stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear.  The team member is occasionally required to sit and taste or smell. The team member frequently is required to climb or balance.  The team member must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to wet and/or humid conditions; high precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; extreme cold, extreme heat, risk of electrical shock and vibration. The noise level in the work environment is usually moderate.

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.