Associate - Total Rewards (CONTRACT)

(TEMPORARY CONTRACT ROLE)

SUMMARY

The Associate-Total Rewards will administer and coordinate the daily activities and maintenance related to various Total Rewards programs with primary focus on the administration of select U.S. Benefits programs, as assigned. This is an entry level role that does not require prior Total Rewards administration experience but does require the ability and willingness to learn quickly and to work independently.

DUTIES AND RESPONSIBILITIES

May include, but are not limited to, the following:

• Serves as the first point of contact for all U.S. Benefits related questions.
• Maintains the Benefits in-box and voice mailbox.
• Assist with leave administration and timecard entry including the administration of the Company’s Caregiving Leave program.
• Responsible for the administration of programs such as the Company’s service awards and tuition reimbursement.
• Maintains general knowledge of the Company’s U.S. Benefits plans in order to perform daily administration under general supervision.
• Review and generate data files containing employee data, election data, dependent and beneficiary data, as well as process data error reports.
• Process invoices for the Total Rewards department expenses which includes reviewing, obtaining approvals, accurate coding, and tracking.
• Provides excellent customer service to a variety of clients (employees, spouses, HRBPs, managers, etc.)
• Works effectively with external consultants, vendors and third-party administrators.
• Must maintain strict confidentiality and adhere to the Health Insurance Portability and Accountability Act (HIPAA) standards for protecting patient health information (PHI)
• Follows administrative procedures relative to the functions of this position and keeps such procedures up-to-date and/or develops new procedures as needed
• Complies with all Company policies and procedures.
• Supports Company goals of continuous improvement and operational excellence at strategic and tactical levels including reviewing area of responsibility for improvement opportunities, as well as active participation on project teams.
• Proactively work towards personal development and takes advantage of all available training and developmental opportunities.
• Supports project work and performs any additional responsibilities or tasks as assigned.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• Bachelor’s Degree or equivalent in Human Resources, Business Administration or related field is preferred.
• Ability to work independently to research and resolve issues on a day-to-day basis.
• Must be able to work as an effective member of a team.
• Ability prioritize and meet process deadlines.
• Strong communication skills (verbal and written) for a corporate environment.
• Computer proficiency and technical aptitude with the ability to use Microsoft products (including Excel, Word and PowerPoint); experience with Workday or other HRIS and benefits databases preferred. Strong MS Excel skills (formulas, PivotTables, etc.) is especially important for this role.
• General knowledge of Benefit and/or Compensation policy and program administration preferred.
• Prior employee benefits administration experience a plus.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to sit; stand; walk; use hands to touch, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop, kneel, or crouch. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The noise level in the work environment is usually moderate as normally based in an office. Some of the work may be required in the operating units which can require usage of required PPE including safety glasses, hearing protection, etc. May also result in exposure to outside elements and may require usage of stairs and elevators. Travel up to 10% including air travel or auto travel.