What are the responsibilities and job description for the Customer Service Representative position at Westmark Industries?
Job Summary:
Use independent judgment for interpreting the needs of customers and translating those needs into instructions for purchasing, production, and shipping departments. Manage existing sales levels of customers and monitor repeat usage of products. Works closely with Sales to create new sales opportunities and ensure total customer satisfaction. Responsible for processing customer orders from inception to delivery, providing price quotes, handling customer accounts, answering customer questions and concerns.
Responsibilities:
- Serve as company and product representative on phone or email with customers.
- Create and submit customer orders
- Manage repeat orders and monitor customer usage.
- Coordinate proof approval with customer on custom label order.
- Work with Sales to ensure customer satisfaction.
- Complete new quote and updated pricing requests.
- Work with customers to resolve problems, issue RMA if applicable and submit credit memos.
- Communicate customer’s quality standards to production.
- Present a professional image at all times.
- Perform other duties as required
Qualifications:
- Accuracy – Ability to perform work accurately and thoroughly.
- Communication – Oral and written – Ability to communicate effectively with others.
- Problem Solving – Ability to find a solution for or deal proactively with work related problems.
- Technical Aptitude – Ability to comprehend complex technical topics and specialized information.
- Detail Orientated – Ability to perform work with a multitude of varying detailed information.
- Working Under Pressure – Ability to complete assigned tasks under stressful situations.
- High school diploma or equivalency required.
- Minimum of 2 years of account management experience, outside sales or project management experience required. Experience within a printing or manufacturing environment preferred.
- Basic computer skills required. Must have experience and ability to perform work in CRM, spreadsheets and word processing.
Job Type: Full-time
Pay: From $3,500.00 per month
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Ability to Relocate:
- Lake Oswego, OR 97035: Relocate before starting work (Required)
Work Location: In person
Salary : $3,500