What are the responsibilities and job description for the Bilingual Operations Trainer position at WeStreet Credit Union?
PRIMARY RESPONSIBILITIES
- Embody the Credit Union’s core values of Trust, Integrity, Teamwork and Making a Difference and ensure that employees understand and embrace these core values.
- Create and maintain a positive and professional learning environment.
- Collaborate with subject matter experts (SME) to gain knowledge of operational standards, systems and business initiatives.
- Design, develop and implement operational training programs in support of the Credit Union’s mission.
- Facilitate training courses using a variety of delivery methods, including classroom, onsite, virtual and e-learning.
- Create training resources including facilitator guides, participant guides, work step instructions, PowerPoints, and microlearning.
- Administer and maintain the credit union’s LMS including but not limited to tracking training hours, attendance, metrics and reports as needed.
- Perform other duties as assigned.
EDUCATION AND EXPERIENCE
- Bachelor’s degree or equivalent work experience required.
- Minimum two years of training or instructional design experience.
- Financial industry experience is a plus.
- Proficient or working knowledge in Microsoft Office Suite, Learning Management Systems (UKG), SharePoint, Camtasia, and other instructional design software.
SKILLS AND COMPETENCIES
- Knowledge of best practices related to adult learning and classroom management.
- Excellent interpersonal, speaking, and writing skills.
- Time management and organizational skills.
- Strong analytical and problem-solving skills.
- High level of engagement and personal accountability.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
