What are the responsibilities and job description for the Customer Service Representative/Receptionist position at Wharton Veterinary Clinic?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your ability to communicate effectively and analyze customer needs will be crucial in ensuring a positive experience. We value multilingual candidates who can assist a diverse clientele and contribute to our commitment to outstanding client services.
Responsibilities
- Respond promptly to customer inquiries via phone, email, or in-person, ensuring a high level of service.
- Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
- Handle cash transactions accurately and efficiently while maintaining confidentiality.
- Maintain detailed records of customer interactions and transactions in the office system.
- Assist with sales inquiries and promote additional services or products as appropriate.
- Demonstrate excellent phone etiquette while communicating with clients.
- Collaborate with team members to improve overall service quality and efficiency.
Requirements
- Proven experience in a customer service role is preferred.
- Strong communication skills in English; bilingual or multilingual abilities are highly desirable.
- Proficiency in analyzing customer needs and providing tailored solutions.
- Experience with cash handling and basic office procedures.
- Excellent phone etiquette and interpersonal skills.
- Ability to work effectively both independently and as part of a team.
- Strong organizational skills with attention to detail.
Join us in delivering exceptional service that exceeds our customers' expectations!
Job Types: Full-time, Part-time
Pay: $15.00 - $17.00 per hour
Expected hours: 32 per week
Benefits:
- Flexible schedule
- Health insurance
Shift:
- Day shift
Ability to Relocate:
- Wharton, TX 77488: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $17