What are the responsibilities and job description for the Customer Service Consultant position at Wheels n Feels?
We are a dynamic, passionate company specializing in top-tier adventure gear for overlanding, camping, and off-roading. Our products are designed to help adventurers transform their vehicles into fully-equipped rigs for exploration. As we expand our operations with a second production facility in Chicago, we are looking for a dedicated Customer Service Consultant to provide exceptional support to our customers and assist them with product and service information while resolving any technical concerns.
What We Offer:
- Sales Benefits. Benefit from a steady stream of high-quality leads, making it easy for experienced professionals to close sales and succeed.
- Flexibility. The role is fully remote for now, with flexibility in your working hours. Once our new Chicago facility is up and running, you’ll have the opportunity to meet occasionally for brainstorming sessions and strategic planning.
- Chicago-based. While the position is remote, we are specifically seeking someone based in Chicago to align with the opening of our new facility.
Responsibilities:
- Respond to customer inquiries and resolve complaints promptly.
- Provide clear and accurate information about our products and services.
- Troubleshoot and resolve technical issues with products.
- Update and maintain customer records based on interactions.
- Redirect complex inquiries to the Sales Manager or Production Manager as needed.
- Develop and keep up-to-date a knowledge base of evolving products and services.
Qualifications:
- Proven experience in customer service, sales, or a related field.
- Ability to build rapport with clients and maintain positive relationships.
- Strong organizational skills with the ability to prioritize and multitask.
- Positive, professional demeanor with excellent communication skills, both written and verbal.
Working Schedule:
- Monday to Friday, 8-hour shifts (flexible working hours).
- Payment options: Weekly or biweekly, depending on your preference.
Enjoy a stable base salary of $35,000, plus commissions for every sale! Depending on performance, earnings typically range from $46,000 to $58,000 annually, with the potential to earn even more based on your success. The more deals you close, the greater your earning potential!
If you’re passionate about providing outstanding customer service and want to be part of a growing company in the adventure gear space, we would love to hear from you!
Salary : $46,000 - $58,000
