What are the responsibilities and job description for the Technology Customer Service/Account Representative position at Wiilcom BTS?
Job Description
Job Description
Wiilcom Business Technology Solutions, a local technology company is seeking a candidate that is eager to become a long term member of our team. We currently have a position as a Technology Customer Service / Account Representative. Applicant will travel in a company provided vehicle to multiple client sites to understand and help to service their business technology needs. General hours are from 9am-5pm Monday through Friday. Applicant must have proven experience in the following.
Communicating with clients via onsite, phone, or remotely to assist with user end issues
Representing Wiilcom at local meetings, i.e. Chamber events, Networking Groups, etc.
Providing the highest possible customer service level to our clients
Candidate must be able to function without supervision
Good driving record
Working with clients at their location
Training end users
Work with clients to understand their needs and work with technical staff to implement them
We pride ourselves on making sure our customers have the best service experience possible. Must have at least two years experience working with technology in business environments. Candidates must be able to work as a customer facing representative of the company.
Company Description
Wiilcom, established in 2004 is a growing technology company located in Lake County, Illinois providing products and services in the areas of voice, data, and video surveillance. We work with small to medium sized businesses to provide the most cost effective solutions for all of their technology needs. Developing long-term relationships with our clients by understanding how their technology should work for them and obtaining that goal has been the driving force that has helped us become a local leader in business-to-business technology solutions.
Company Description
Wiilcom, established in 2004 is a growing technology company located in Lake County, Illinois providing products and services in the areas of voice, data, and video surveillance. We work with small to medium sized businesses to provide the most cost effective solutions for all of their technology needs. Developing long-term relationships with our clients by understanding how their technology should work for them and obtaining that goal has been the driving force that has helped us become a local leader in business-to-business technology solutions.