What are the responsibilities and job description for the Firefly Host/Server position at Wilderness Hotel and Resort Inc?
SUMMARY: A server takes guests food and beverage orders and input orders into computers for transmittal to kitchen staff. The server is to ensure superior customer service, assist wait staff and management with various service tasks, including but not limited to bussing tables and ensuring total cleanliness throughout the restaurant.
ESSENTIAL DUTIES AND RESPONSIBILITIES: This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.
MATHEMATICAL SKILLS: (Level 1) Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
REASONING ABILITY: (Level 1) Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.
QUALIFICATIONS:
Physical Activities:
p. Occasionally sit
Lifting Activities:
p. Frequently lift up to 50 pounds with assistance
Vision Requirements: Close vision, peripheral vision and ability to adjust focus
WORK ENVIRONMENT:
ESSENTIAL DUTIES AND RESPONSIBILITIES: This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.
- Check all patrons’ identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages. Do not serve any alcohol to a person under the age of 21
- Collect payments from customers
- Write patrons’ food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Take orders from patrons for food or beverages
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required
- Prepare checks that itemize and total meal costs and sales taxes
- Remove dishes and glasses from tables or counters, and take them to the kitchen for cleaning
- Answer questions about menu items, making recommendations upon request
- Inform customers of daily specials
- Attempt to limit problems and liability related to customers’ excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
- Wash hands on a frequent basis to ensure cleanliness of the Food & Beverage operations
- All other duties as assigned by management
MATHEMATICAL SKILLS: (Level 1) Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
REASONING ABILITY: (Level 1) Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.
QUALIFICATIONS:
- Requires good negotiation and listening skills
- Ability to act independently with little supervision
- Efficiently handle multiple duties
- Requires a good understanding of company policies and procedures
- Good attendance and punctual
- Exhibits professionalism
- Exhibits good grooming habits
- Wears the proper uniform
- Works efficiently
- Follows all resort and office policies and standard operating procedures
- Conducts themselves in a professional manner with a positive attitude
Physical Activities:
- While performing the duties of this job, the employee is required to:
p. Occasionally sit
Lifting Activities:
- While performing the duties of this job, the employee is required to:
p. Frequently lift up to 50 pounds with assistance
Vision Requirements: Close vision, peripheral vision and ability to adjust focus
WORK ENVIRONMENT:
- Occasionally exposed to toxic or caustic chemicals
