What are the responsibilities and job description for the Hamley Café Barista position at Wildhorse Resort & Casino?
Wage Range: $14.00-$16.00
OPEN UNTIL FILLED; 1ST CLOSING DATE MARCH 7TH, 2025
JOB SUMMARY
Responsible for taking and filling all food and beverage orders in an efficient, healthful, and attractive manner while rendering excellent customer service. This position will train in and perform all functions of café wine bar service which includes order taking, espresso drink, wine and sandwich preparation, delivery, POS operation, cash handling, equipment cleaning, and general venue maintenance. The schedule will reflect the café’s business needs.
ESSENTIAL JOB FUNCTIONS:
- Ensure customer satisfaction through prompt, efficient, and friendly service.
- Communicate with customers in a professional, friendly, and timely manner
- Efficiently and courteously take orders and enter them into the POS system; handle payment methods appropriately.
- Assist with food preparation including sandwich component preparation, cutting and slicing condiments, and replenishing supplies as needed.
- Prepare food and drink orders including sandwiches, wraps, and soups, and beverages including espresso drinks, smoothies, and wine etc.
- Responsibly pour selected wines for guests according to café wine bar guidelines.
- Develop a basic knowledge of the wines to promote and educate guests about our wine offerings.
- Available to work events on weekends and evenings.
- Promote and sell wine club memberships.
- Retrieve drink orders from bar area and promptly deliver to the guests.
- Make continual rounds throughout the area to ensure food and beverage is maintained.
- Ensure that food items are handled healthfully and safely by adhering to food handling standards such as "first in first out", or FIFO, at all times.
- Constantly maintain work and supply areas well organized, sanitary, and safe. Keep the Pastry case full and looking attractive.
- Keep Café seating areas clean and free from debris, promptly disposing of used products left at tables and wiping down tables, chairs, and condiment counters under established cleaning guidelines.
- At the beginning and end of each shift, check supply needs and replenish accordingly.
- Monitor and record refrigeration temps throughout the day and inform Café Wine Bar Supervisor and/or General Manager of any issues or concerns.
- Keep Café Lead apprised of operational concerns: menu items, recipes, safety practices, kitchen inventory, supply needs, etc.
- Report any health standards or safety needs immediately to Café Lead.
- Operate equipment, tools, and materials safely at all times.
- Adhere to company policies, regulatory laws, codes, and department procedures.
- Other related duties as assigned.
PROMOTE WRC QUALITY SERVICE STANDARDS:
SAFETY: Ensuring a safe experience by protecting the welfare of all.
INTEGRITY: Expecting personal accountability at every level.
COURTESY: Creating an exceptional customer service experience for everyone.
TEAM: Functioning together to create a cooperative and positive experience.
SHOW: Providing flawless experience –a clean and cared-for resort.
SUPERVISORY AUTHORITY:
- None.
SIGNATORY ABILITY:
- Cash Till.
ACCESS TO SENSITIVE AREAS:
- POS system, food storage area.
MINIMUM QUALIFICATIONS:
- Three (3) months of food and beverage experience and three (3) months of Barista experience.
- Three (3) months of cash handling experience.
- Ability to make change, reconcile banks, and compute discounts.
- Effective communication skills - good auditory acuity, able to respond to questions, provide information, and demonstrate interpersonal skills and abilities that promote positive guest service.
- Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.
- Need to stand/walk for long periods; able to perform routine bending and lifting of product up to 20 lbs.; able to perform repetitive motion of arms, hands, wrists, and fingers; occasionally lift and maneuver up to 50 lbs.
- Must possess or obtain a food handlers certificate and OLCC Service Permit within 30 days of employment.
- Requires a criminal history background check.
- Must be at least 21 years old.
PREFERRED QUALIFICATIONS:
- Knowledge of various wines.
Salary : $14 - $16
