Maintenance Supervisor

Company Information: Fivestone Management, LLC is a property management company based in Fort Worth, Texas, offering comprehensive solutions for the real estate industry. Since 2012, we have delivered multifamily, retail, office, and industrial property management services throughout North and West Texas.

At Fivestone Management, our goal is to create a thriving environment for the communities we manage. When you work with us, you become part of a team that values and champions individuals who bring their unique but equal strengths to the table. In return, we trust that each team member will deliver an outstanding experience to our residents.

Position Summary: The Maintenance Supervisor is responsible for managing the maintenance and repair operations of a multifamily residential property. This role involves overseeing a team of maintenance technicians, ensuring that the property is well-maintained, and addressing tenant service requests in a timely and efficient manner. The Service Supervisor also plays a key role in maintaining the property’s operational standards and compliance with safety regulations.

Key Roles / Responsibilities: 

• Supervise and mentor a team of maintenance technicians, including scheduling, training, and performance evaluation.
• Ensure that all maintenance staff are adequately equipped and follow established procedures and safety protocols.
• Conduct regular property inspections to identify maintenance needs and potential issues.
• Oversee the completion of routine and emergency maintenance tasks, including plumbing, electrical, HVAC systems, and general repairs.
• Ensure that maintenance tasks are completed in a timely manner and to high-quality standards.
• Address tenant service requests and complaints promptly and professionally.
• Communicate effectively with tenants regarding maintenance schedules, work progress, and any disruptions.
• Strive to provide exceptional customer service to enhance tenant satisfaction and retention.
• Maintain accurate records of maintenance activities, including work orders, inventory, and service contracts.
• Prepare and manage maintenance budgets, including tracking expenses and managing vendor relationships.
• Ensure compliance with property management software and reporting requirements.
• Ensure that all maintenance activities adhere to safety regulations and industry standards.
• Conduct safety audits and training sessions to ensure a safe working environment for all staff and residents.
• Stay updated on local codes and regulations to ensure property compliance.
• Respond to emergency maintenance requests outside of normal working hours as needed.
• Develop and implement emergency response plans for various scenarios, including natural disasters and significant system failures.
  
  

Required Education, Experience, and Qualifications:

• High school diploma or equivalent; additional technical certifications or vocational training is preferred.
• Minimum of 3-5 years of experience in property maintenance, with at least 1-2 years in a supervisory or leadership role.
• Experience in multifamily housing or property management is highly desirable.
• Strong leadership and team management skills.
• Excellent problem-solving abilities and technical knowledge in various maintenance disciplines (plumbing, electrical, HVAC, etc.).
• Effective communication and interpersonal skills.
• Proficient in property management software and general office applications.
• Ability to manage multiple tasks and prioritize effectively.
• Relevant certifications (e.g., HVAC, plumbing) are a plus.
• Valid driver’s license and reliable transportation.

Working Conditions:

• Environment, such as an office or outdoors.
• Exposures encountered, such as hazardous materials, loud noise, or extreme heat/cold.
• Essential physical requirements, such as climbing, standing, stooping, or typing.
• Indicate if required to work weekends, nights, or be on-call as a regular part of the job.
• Lift 25-50 lbs. Note: Lifting and carrying items over 50 lbs. should be done using assistance from one or more people.
• Professional appearance is required; Attire will be designated by the area supervisor.
• Required to work some weekends, nights, or be on-call as a regular part of the job.

This job description should not be interpreted as an exhaustive list of responsibilities or as an employment agreement between the employer and the employee. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification and are subject to change as the needs of the employer and requirements of the job change.  Any essential functions of this position will be evaluated as necessary should an employee/applicant be unable to perform the functions or requirements due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the employee/applicant when possible.

I acknowledge that I have read and understand the description of this position and have had the opportunity to ask my supervisor about any points I did not understand. I hereby state that I can perform the essential functions of this position with or without reasonable accommodation.

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