What are the responsibilities and job description for the Dispatcher / Customer Support position at Williams Plumbing & Drain?
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We are a family owned and operated business that has been in business in Tulsa for over forty years. We believe in treating both our clients and our employees as if they are valuable, because they are! Doing things with excellence is something we pride ourselves on, but we also believe in enjoying the work we do, as well as providing opportunities to learn and grow.
What We Offer
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- From $17.00 per hour
- Paid training
- A consistent schedule including occasional nights and weekends
- Medical and dental benefits
- Paid time off
- Paid holidays
- 401(k) Retirement planning options
- Additional bonuses and incentives based on job performance
- A team that feels like a family
Desired Skills and Experience
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Prior dispatch and customer service experience as well as phone experience preferred. We are also looking for someone who is organized, flexible, detail oriented and who has excellent communication skills. But a great attitude is the only non-negotiable requirement.
Why We Need You
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Because we believe in providing five star customer service, along with five star support for our field employees, we need a stellar Customer Liaison who genuinely cares about both the customers and our technicians. The ideal candidate will look at this opportunity not just as a job but a career and a place to become a vital part of our team.
The Big Task
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As a Dispatcher, you will play a critical role in driving the revenue of our company by efficiently managing incoming service calls and assigning the right technicians to the right jobs. Your ability to assess customer needs and optimize scheduling will directly impact our service quality and operational efficiency.
Key Sub Tasks
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Prioritize and dispatch urgent and high-value calls to maximize daily revenue and sold-hour goals
Ensure technicians receive accurate job details to provide top-quality customer experiences
Track technician locations and manage their field operations efficiently
Maintain precise records of service calls and generate summary reports for senior management
Build strong relationships with customers by following up with "happy calls" to ensure satisfaction
Address customer inquiries, resolve issues, and promote the Williams Plumbing brand
Keep customers informed throughout the day regarding technician progress
Qualifications & Competencies ******************************
Proven track record in customer service or dispatching
Proficiency with phone systems and IT applications; strong typing skills
Highly organized with excellent follow-through
Strong verbal and written communication skills
Ability to build trust, resolve conflicts, and hold team members accountable
Comfortable in a fast-paced, goal-driven environment
A team player who thrives on both individual and collective success
Dependable with a strong work ethic to maintain department consistency
Summary
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If you are a highly motivated individual looking to join a reputable company with a strong sense of family and community, we encourage you to apply for the Dispatcher position at Williams Plumbing today! Be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Williams Plumbing & Drain Service by visiting WilliamsPlumbing.com. When you're ready, please follow the directions at WilliamsPlumbing.com/employment to apply for this position.
Equal Opportunity Employer
Salary : $17
