Customer Service Lead

Description

Schedule: 30 hours/week, including some daytime, evening, weekday and weekend shifts

• Weekdays: Evening shifts from 3:00 PM - Close
• Saturdays: Shifts available between 6:00 AM - 6:00 PM

Supervisory Responsibilities: None

Overall Essential Duties/Responsibilities:

• Provide information to the public regarding park district programming
• Process registration requests for classes, lessons, activities, and beach/pool, dog, and parking passes
• Assist Recreation Supervisors with administrative and logistical tasks, including waitlist management
• Facilitate the sale, transfer and cancelation of program enrollment and memberships
• Field and direct telephone phone calls made to the main facility line
• Communicate facility expectations with patrons
• Perform opening and closing duties diligently and safely
• Check membership passes as patrons enter the facility
• Accept and properly record daily usage fees
• Monitor activities to ensure compliance with Park District guidelines
• Reconcile and close-out daily sales receipts and daily reports using established batching procedures
• Process general facility reservations and requests for birthday parties
• Serve as on-site liaison for rentals and parties by greeting the party host and ensuring that the facility is prepared as expected
• Troubleshoot and resolve room reservation conflicts using RecTrac facility program
• Support Operations Supervisor in the training of new Customer Service Representatives and conduct on-going trainings for existing CSR staff
• Perform opening, mid-day, and closing duties diligently and safely, as outlined in the facility checklist
• Actively support the agency's risk management protocol that will effectively control and reduce accidents
• Obey the practical safety rules, regulations and procedures established by the Safety Committee
• Promptly report all unsafe actions, practices or conditions to the immediate supervisor
• Attend and participate in required safety trainings
• Perform other related duties as assigned, based on agency needs

Required Skills/Abilities (Technology, Mathematical, Language):

• Must be knowledgeable about Wilmette Park Districts facilities, staff, events and activities
• Excellent verbal and written communication skills
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, schedules and procedural manuals
• Excellent organizational skills and attention to detail
• Strong problem-solving skills
• Ability to function well in a high-paced and at times stressful environment
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to deal with problems involving several concrete variables in standardized situations
• Strong computer/technology skills with the ability to learn nuances of registration software
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Education and/or Experience:

• High school diploma or equivalent
• At least two years related experience preferred
• Must be at least 18 years of age

Physical Requirements/Work Environment:

• Prolonged periods of sitting at a desk and working at a computer
• Occasionally required to stand, walk, sit, and climb or balance
• The noise level is moderate to high at times
• Regularly required to talk or hear
• Frequently required to use hands to handle or feel objects, tools, or controls
• The employee must regularly lift and/or move up to 25 pounds

Required Certificates/Licenses/Registrations:

• None

Qualifications

Salary : $17 - $18