What are the responsibilities and job description for the Office Clerk - Winchester position at Winchester Community Mental Health Center, Inc.?
Winchester Community Mental Health Center is seeking a dedicated and compassionate PT Office Clerk for both the Strasburg & Winchester Office to join our dynamic team. We are looking for a self driven, motivated person that can work well on their own. As the first point of contact for our clients, you will play a crucial role in ensuring a positive experience for those seeking mental health services. This position requires, but not limited to, exceptional customer service skills, the ability to multitask, and a high level of organization in a fast-paced environment. This position is ideal for an individual who wants to make a difference in the life of children, adolescents and adults struggling with mental health and/or substance use. Position is multi -office. Winchester & Strasburg, VA locations.
Key Responsibilities:
Patient Interaction: Greet patients warmly, answer phones, and manage patient inquiries in a professional and compassionate manner.
Appointment Scheduling: Assist with scheduling appointments, managing cancellations, and coordinating with clinical staff to ensure smooth operations.
Administrative Support: Maintain patient records, process paperwork, and handle data entry with accuracy and confidentiality.
Multitasking: Balance multiple tasks efficiently, including client check-ins, phone calls, and administrative duties.
Customer Service: Deliver exceptional customer service, addressing patient concerns and ensuring a welcoming atmosphere.
Flexibility: Ability to work in multiple offices. Adapt to the needs of the center, including assisting with various duties as required by the administrative or clinical teams.
Medline/Triage: Facilitates client check-ins, takes vitals and administers UDS screening.
Skills:
Communication Skills...
Ability to clearly and professionally communicate with clients in person and over the phone
Ability to write emails with clarity and proper etiquette
Customer Service Skills...
Ability to address the needs and concerns of clients with understanding and patience
Ability to quickly and effectively resolve issues that clients may have
Multitasking...
Ability to juggle various responsibilities such as answering calls, greeting clients, and managing administrative duties
Mainting professionalism and composure even when the environment is busy or stressful
Technical Skills...
Knowledge and understanding of Microsoft office (word, excel, outlook), and the ability to operate an Electronic Medical Record system and other scheduling programs
Flexibility and Adaptability...
Willingness to help and ready to assist with a variety of tasks and multiple locations.
Ability to adjust to changes, unexpected situations, and revision of policies and procedures
Interpersonal Skills...
Ability to work well with other staff members to promote a positive work environment
Work Location: In person, Winchester & Strasburg, VA. offices.
NO BENEFITS - We do not offer PTO, Health insurance, Life insurance, etc.
Qualifications
- Computer skills including Microsoft Office proficiency
- Office experience with clerical and administrative tasks
- Strong organizational skills and attention to detail
- Excellent customer service and communication skills
- Ability to multitask and prioritize tasks effectively
- Typing speed and accuracy
- Knowledge of QuickBooks and front desk operations
- Bilingual in Spanish is a plus
- Familiarity with multi-line phone systems
- Previous experience in office management and calendar management
Job Type: Part-time
Pay: $13.00 per hour
Expected hours: 25 – 30 per week
Schedule:
- Day shift
Ability to Relocate:
- Winchester, VA 22601: Relocate before starting work (Required)
Work Location: In person
Salary : $13
