What are the responsibilities and job description for the Customer Service Agent - Call Center position at Window Ninjas?
Overview
We are seeking a dedicated and skilled Customer Service Agent to join our team. This role is essential in providing exceptional customer support and ensuring a positive experience for our clients. The ideal candidate will possess strong phone etiquette, be able to analyze customer needs, and effectively communicate solutions. candidates are encouraged to apply, as this will enhance our ability to serve a diverse clientele.
Duties
- Respond to customer inquiries via phone and email with professionalism and courtesy.
- Provide technical support and troubleshooting assistance for products and services.
- Analyze customer issues to determine the best course of action for resolution.
- Document customer interactions accurately in the call center system.
- Conduct outbound calling to follow up on customer concerns or feedback.
- Collaborate with team members to improve service delivery processes.
- Maintain a thorough understanding of company products and services to provide accurate information.
Requirements
- Proven experience in customer service or customer support roles, preferably in a call center environment.
- Strong phone etiquette and communication skills .
- Ability to type efficiently while engaging with customers on calls.
- Proficient in analyzing problems and providing effective solutions.
- Strong organizational skills with attention to detail.
- Ability to work well under pressure and manage multiple tasks simultaneously.
- A positive attitude and a commitment to delivering excellent service.
Join us in making a difference through outstanding customer service!
Job Type: Full-time
Pay: From $14.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Paid time off
Shift:
- Day shift
Supplemental Pay:
- Bonus opportunities
- Commission pay
- Performance bonus
- Quarterly bonus
Work Location: In person
Salary : $14