What are the responsibilities and job description for the Sr. Specialist - Community Advocate position at Windstream Corporation?
Windstream is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S. Windstream offers bundled services, including broadband, security solutions, voice, and digital TV to consumers. The company also provides data, cloud solutions, unified communications and managed services to business and enterprise clients. The company supplies core transport solutions on a local and long-haul fiber-optic network spanning approximately 150,000 miles.
About the Role:
As a senior specialist and community advocate for Kinetic by Windstream you will be a brand ambassador in the community driving brand awareness. You will support and collaborate with our door to door and operations teams, attend local events and ribbon cuttings within a state president's territory. You'll also manage customer sales and service escalations.
What You'll Do:
- Organize and attend local events as a representative of Kinetic by Windstream. You will ensure event staff is prepared to host the event. You'll plan and purchase all needed materials. During the event you'll use a microphone to draw in crowds and create excitement.
- Manage the event calendar to ensure events are executed regularly to engage the community and generate brand awareness, purchase consideration and increased sales.
- You will develop strategies to leverage mobile assets such as branded RVs/Trailers to ensure all NextGen coverage areas receive events and sales support.
- Collaborate with multiple work groups within sales, marketing, engineering, and field operations
to understand the network status and ensure events are hosted in optimal locations.
- Participate on a cross-functional teams to create strategic marketing campaigns and programs that will have a significant impact on customer experience and financial results.
- Manage customer sales and service escalations and collaborate with others to reduce the number of held orders.
Do You Have:
- The ability to multi-task with a sense of urgency.
- Create and manage project plans and timelines to ensure key deliverables are met.
- Anticipate needs, prioritize tasks & meet deadlines.
- A self-motivated, positive attitude with the desire to achieve metrics.
- Strong written, verbal and communication skills.
- The ability to travel within a territory.
- A high level of comfort speaking in front of large crowds.
- Familiarity with Telecommunications, Broadband Fiber to the Home, DSL, Wi-Fi.
- Project management and customer service experience.
- College degree and 3-5 years professional level experience or 5 years professional level related experience, or an equivalent combination of education and professional level related experience.
Our Benefits:
- Medical, Dental, Vision Insurance Plans
- 401K Plan
- Health & Flexible Savings Account
- Life and AD&D, Spousal Life, Child Life Insurance Plans
- Educational Assistance Plan
- Identity Theft, Legal, Auto & Home and Pet Insurance
Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, and Veteran status. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.
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Minimum Requirements: College degree and 3-5 years professional level experience or 5 years professional level related experience, or an equivalent combination of education and professional level related experience required. This is a safety sensitive position.
