What are the responsibilities and job description for the Automotive Express Service Advisor position at Windward Auto Group LLC?
VOTED BEST PLACES TO WORK 2024
Windward Hyundai is NOW HIRING an Express Service Advisor to join our growing team! As an Express Service Advisor, you will need to provide top notch customer experiences and be able to sell and recommend what they need successfully. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, and customer service. We are looking for someone that presents a friendly, professional greeting to customers and helps identify, confirm and offer resolution to customer concerns.
We have been recognized as one of Hawaii's Best Places to Work.
If you have experience as a Service Advisor in an independant shop, domestic dealer, or have thorough sales experience, we want to hear from you!
Compensation: $50k-$75k
$2k Salary base Commissions
Benefits:
- Free college for yourself, your spouse, and your children
- Earn up to 160 hours PTO
- 401(k)
- 401(k) matching
- Health insurance
- Dental Insurance
- Vision insurance
- Life insurance
- Employee discount
- Referral program
Responsibilities
- Greets incoming customers in our Service Lane quickly and with a smile
- Identify and assess customers’ needs to achieve satisfaction
- Writes up the work order form
- Oversee flow of Express Service Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, via phone or in person
- Ensures that technicians recommendations are provided to the customer in a timely manner.
- Process Payments efficiently and accurately
Qualifications
- 1 years experience as a Service Advisor preferred
- Sales experience required
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance.
Job Type: Full-time
Pay: $50,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Shift:
- 10 hour shift
- Day shift
Experience:
- Sales: 2 years (Required)
- Service Advisor: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $50,000 - $75,000