Customer Service Representative / Sales Support

Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will engage with customers through various channels, ensuring their inquiries are addressed promptly and effectively. The ideal candidate will possess strong communication skills and a passion for helping others.

We are the market leader in electric motor sales, which power our world in a variety of ways. They power everything from industrial machinery to home appliances. This is the position for you if you have a strong desire to comprehend how they operate!

Essential Duties and Responsibilities:

• Communicates with customers via phone, email, and fax.
• Provides price and lead time quotes on both Baldor and ABB products.
• Educates customers on terminology, features, and benefits of products.
• Enters orders, return authorizations, and credits as needed in a timely manner.
• Supports in training new hires.
• Increases average order size by means of cross-selling, up-selling, and add-on sales.
• Works with trucking companies and couriers to ensure timely delivery of the products.
• Informs customers proactively on estimated shipment dates and expedites as needed and clarifies their doubts.
• Ensures a positive customer experience throughout the entire sales process. Acts as a point of escalation for technical issues reported by customers.
• Develops meaningful relationships with customers to encourage trust and loyalty. Improve sales skills to increase sales success rates.
• Recommends appropriate solutions for customer requests and coordinates with related teams to ensure end to end handling of requests is in place.
• Collaborates effectively with the outside sales team and sales leadership to grow the current customer base with additional products/services through referrals and introductions.
• Sells proactively on existing accounts.
• Informs existing customers of new pricing structures, changes in service, answers questions on product lines, etc.
• Conducts open orders report per assigned customer.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Requires minimal supervision; uses resources effectively.
• Identifies and resolves problems in a timely manner; develops alternative solutions; works well in group problem solving situations.
• Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers.
• Speaks clearly and persuasively in positive or negative situations.
• Writes clearly and informatively.
• Contributes to building a positive team spirit.
• Ability to retain technical knowledge
• Strong understanding of continuous learning.

Qualifications, Education, and/or Experience:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High School Diploma or GED, Previous customer service or sales experience Excellent communication, telephone, computation, and problem-solving skills.

To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Order processing systems and Inventory software.

Inside sales operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is usually required to sit; use hands to handle or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand, stoop, kneel, or crouch. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

If you are passionate about providing excellent customer service and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity!

Job Type: Full-time

Pay: $18.74 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• Morning shift

Ability to Commute:

• Bolingbrook, IL 60440 (Preferred)

Ability to Relocate:

• Bolingbrook, IL 60440: Relocate before starting work (Preferred)

Work Location: In person

Salary : $19 - $25