Real Estate Credit Solutions Specialist

PRIMARY PURPOSE:  The Real Estate Credit Solutions Specialist is responsible for protecting the Real Estate Secured and other financial assets of Wings by developing and negotiating effective repayment solutions while seeking to improve the member’s overall financial health.    They also serve as a resource and subject matter expert on real estate and credit related topics to colleagues in other areas of Wings.

ESSENTIAL FUNCTIONS:

• Demonstrates advanced problem resolutions skills with an emphasis on effective communication skills, critical listening, and de-escalation techniques.
• Maintains monthly and yearly delinquency and charge off standards, as well as meeting incoming call metrics for real estate secured, consumer and small business loan accounts.  
• Assist with non-real estate secured consumer and small business loans on an as needed basis, based on the needs of the department.
• Demonstrates ability to work independently and maintain up-to-date assigned collection queues.
• Reviews distressed real estate loans and develops work out strategies to minimize the loss to the Credit Union.
• Negotiates and approves loan modification requests within established lending limits.
• Ensures timely and accurate processing of foreclosure analysis and short sale offers.
• Processes Fannie Mae forbearance, modification, short sale, deed in lieu, and foreclosure cases.
• Administers PMI Claims.
• Reviews past due property tax notices and contacts members to arrange for payment.
• Manages the OREO portfolio and the disposition of OREO property. Identify, champion, and promote departmental and process efficiencies to enhance our service capabilities and our value proposition to our membership.
• Participates in the training and development of team members.

QUALIFICATIONS: 

• High school diploma or equivalent required, College degree preferred. 
• 5 years of equivalent financial institution, collection, or real estate lending experience required.  
• First mortgage and Fannie Mae/Freddie Mac experience preferred.
• Knowledgeable of all applicable collection laws and regulations.
• Knowledgeable of and can successfully apply all collection, deposit and loan product policies and procedures.
• Knowledgeable of mortgage compliance and underwriting standards.
• Working knowledge and ability to calculate debt to income percentages, loan to value percentages, and other loan quality calculations.
• Working knowledge and ability to read and understand credit reports, appraisals, residential mortgages, notes, closing documents and other documents pertaining to residential mortgages.
• Ability to write and speak multiple languages preferred.
• Working knowledge of computer software including Microsoft Office, Teams, loan origination systems, collections software and databases.
• Demonstrates effective time management by spending appropriate amounts of time on each collection account and assigned task.
• Exceptional multi-mode communication skills including oral, written, email, and instant messaging.
• Good analytical and problem-solving skills.
• Ability to identify opportunities for process improvements and efficiencies.
• Ability to keep a professional demeanor while working with a diverse population discussing sensitive confidential information.  
• Required to obtain or possess a Mortgage Loan originator (“MLO”) unique qualifier (NMLS registration number).  Must have the ability to successfully completed all MLO Registry requirements, including passing background and credit checks and submitting to fingerprinting and to any other requirements of the rules enacted pursuant to the S.A.F.E. Act.
• Bondable

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay Range: $24.50-$32.00/hr plus 10% annual target bonus. The estimated hiring range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

BENEFITS:

• Generous 401(k) match
• 401k Discretionary Profit Sharing
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term and Long Term Disability
• Health Savings Account with company contribution
• Employee Assistance Program
• Paid Vacation, Sick, Floating Holidays and Volunteer Time Off
• Paid Holidays
• Tuition Reimbursement
• Paid Parental Leave

Salary : $25 - $32