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Recovery Specialist

Wings Financial
Saint Paul, MN Full Time
POSTED ON 2/26/2025
AVAILABLE BEFORE 5/23/2025

Job Summary :

The Recovery Specialist is responsible for mitigating Wings' credit losses, ensuring the accurate and timely completion of required documentation, and providing general administrative support to the Department.

Essential Functions :

  • Review and process all bankruptcy communication, update bankruptcy log and act as liaison between Wings and the Bankruptcy courts and attorneys.
  • Completes Reaffirmation Agreements and Proof of Claims associated with bankruptcy filings.
  • Initiates repossession assignments, and performs appropriate follow up to ensure timely recovery of collateral
  • Conducts all post recovery work including service contract refunds, GAP refunds, and CPI claims.
  • Reviews and approves auction prices for sale of Wings' collateral.
  • Preparing accurate and timely lending and collection reports.
  • Processes pre and post charge off accounts ensuring timely referral to attorney or collection agency.
  • Processes credit bureau disputes in accordance with Fair Credit Reporting Act.
  • Provides administrative support to the collection department including processing mail, posting of payments and processing invoices.
  • Serve as a liaison between the Department and Wings Legal and Loss Prevention Departments.
  • Provide support for Courtesy Pay, assisting with monitoring and transactions.
  • Performs other duties as assigned.

Qualifications :

  • High School Diploma or equivalent required.
  • 1-2 years of equivalent work experience preferred.
  • Entry level knowledge of applicable bankruptcy laws and regulations.
  • Working knowledge of computer software including Microsoft Office and collections software and databases.
  • Bondable
  • Skills / Abilities / Competencies :

  • Extreme attention to detail.
  • Multi-mode communication skills including oral, written, email, and instant messaging. Ability and desire to maintain quality of service while performing multiple tasks.
  • Member Focused : Proven ability to build strong customer / member relationships and delivering customer / member-centric solutions.
  • Collaborates : Known for building partnerships and working collaboratively with others to meet shared objectives.
  • Action Oriented : Proven track record of taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
  • Situational Adaptability : Ability to adapt approach and demeanor in real time to match the shifting demands of different situations.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

    Pay Range : $20-$22.00 / hr plus 3% annual target bonus. The estimated hiring range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

    BENEFITS :

  • Generous 401(k) match
  • 401k Discretionary Profit Sharing
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Short Term and Long Term Disability
  • Health Savings Account with company contribution
  • Employee Assistance Program
  • Paid Vacation, Sick, Floating Holidays and Volunteer Time Off
  • Paid Holidays
  • Tuition Reimbursement
  • Paid Parental Leave
  • Salary : $20 - $22

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