Clinic Assistant - Family Medicine

Clinic Assistant
Family Medicine
1.0 FTE, 80 Hours a Pay Period
Day Shift, Hours between 7:15 am – 5 pm
Weekends: No
Holidays: No
Telecommute Available: No

Position Overview:

The Clinic Assistant is responsible for the care of the clinic patients under the direction of the Registered Nurse (RN) or the provider. The Clinic Assistant is responsible for departmental clerical and inventory management duties. This role will manage office supply and equipment inventory in a fiscally responsible manner. The position requires excellent organization skills, good communication skills and the ability to multitask. Patient information will be entered in the Electronic Medical Record (EMR). Contacts patients based on direction from nursing staff or providers. Receives and logs patient messages into Power Chart for nursing staff actions. Other duties include coordinating appointments (referrals, follow-ups, and prior authorizations) with other departments and/or facilities and ensuring appropriate materials are available; supports Continuous Systems Improvement (CSI) initiatives; scheduling patients and supports providers on a continuous basis.

Essential Duties & Responsibilities:

• Responsible for inputting all applicable data into the EMR (Cerner).
• Performs appropriate documentation and assists with work comp, prior authorizations, etc. for continuation of patient care.
• Coordinates schedules, procedures, and supplies.
• Responsible for coordination and scheduling of care for patients referred for specialty care.
• Schedules surgery or diagnostic studies including prior authorization.
• Physician schedule in clinic and/or surgery (OR).
• Ensures nursing supplies and medications are properly ordered and available.
• Performs other office staff duties as needed, including but not limited to: chaperoning the Provider, faxing, filing, copying, and covering other staff breaks, and lunches.
• This role is responsible for delivering the highest level of customer service standards for patients and families presenting for services at Winona Health.
• Other duties as assigned by department.

Supervisory Responsibilities:

No direct reports

Skills and Experience:

Required:

• High School Diploma or equivalent
• 1-3 years of customer service, reception, or business experience
• Good decision-making, communication and organizational skills
• Ability to perform multiple tasks independently in a busy, ever-changing environment
• Basic computer skills: Microsoft Word, Excel, Outlook. Familiar with Patient Information Database (Cerner)

Preferred:

• Post-secondary education in a related field
• Knowledge of medical terminology
• Previous scheduling experience in a clinic setting is preferred but not required

Summary of Benefits at Winona Health:

At Winona Health, we are dedicated to offering a comprehensive and affordable benefits package for our employees and their families. While benefits may vary based on employment classification and job status, the following key benefits are available:

Health Insurance: Options for medical, dental, and vision coverage, as well as mental health support and wellness incentives
Income Protection: Short and long-term disability, plus additional benefits like accident, critical illness, hospital indemnity, legal assistance, and identity protection plans
Retirement Planning: Access to a 403(b) retirement plan with employer contributions once eligibility requirements are met
Work/Life Balance: Flexible scheduling, paid time off, and earned sick time to support personal well-being
Education & Development: Paid training, tuition reimbursement, scholarships, and sponsored seminars to foster both personal and professional growth
Employee Discounts: Special offers with local businesses, including the YMCA and cell phone providers

For more details or specific information, visit our website or contact Human Resources

Internal Applicant Policy:

It is the policy of Winona Health to work with employees in an equitable fashion regarding promotions, transfers, and position reclassifications.

Any employee wishing to apply for another available position at Winona Health must submit an application for consideration through the internal application portal. Employees requesting to change positions should have successfully completed at least six (6) months in their current position. Employees currently in the formal disciplinary process may be required to meet with the Director of Human Resources to determine eligibility to request transfer. The employee’s past performance, experience, training and qualifications will be considered in transfer/hiring decisions. Consideration for transfer or promotion is not a guarantee of transfer or promotion. Employees may be given a chance to interview for a position when they meet the minimum position qualifications.

Disclaimer:

Winona Health is an equal opportunity employer. Winona Health does not refuse to hire, discharge, or discriminate against a person with respect to tenure, compensation, terms, upgrading, conditions, facilities, or privileges of employment because of race, color, creed, religion, sex, age, national origin, marital status, genetic information, status with regard to public assistance, membership in a local discrimination commission, sexual orientation, disability, veteran status, or any other prohibited basis of discrimination under applicable local, state, or federal law. Winona Health does not tolerate retaliation against any employee, patient/resident, physician, or other individuals pursuing concerns regarding Civil Rights issues. Winona Health adheres to ALL pertinent governmental policies and legislation including the Civil Rights Act of 1964, Title VII, as amended, and the Minnesota Human Rights Act.

Experience

• 1 - 3 years: Customer Service

Education

• High School or better

Skills

• Computer Skills

• Medical Terminology