Account Executive (Consumer)

Job Description

Account Executive, Consumer in Switzerland (Geneva)

Your mission:

The Account Executive is accountable for both farming (up-sell and cross-sell) and delivery in a large global account You will be responsible for driving profitable growth from the account by:

• Developing strategic relationships with decision makers and influencers in the customer’s organization
• Creating and sharing sales success stories
• Ensuring customer satisfaction through world class delivery

͏

Your tasks will include:

• The Account Executive develops and strengthens relationships with decision makers and influencers in the account. He/she drive penetration in various functions including outside CIO. He/she should become a trusted IT advisor to the customer and should participate in his strategic planning
• The Account Executive builds a trusted group of referable contacts who can vouch Wipro. He/she executes a plan to develop allies and partner allies, builds personal connections and gains access to new contacts. He/she ensures a balance of customer engagement across business, management and operations.

• The Account Executive identifies opportunities of growth in the account/s and leads account strategy and planning. He/she drives penetration in the customer’s business units and maintains a comprehensive account growth strategy. He/she regularly monitors sales trends, market dynamics and incorporates into existing account strategy and plan.
• You will be responsible of mentoring and nurturing the next line of leadership in the account team. He/she ensures high customer satisfaction, loyalty and quality of experience. You will communicate progress against account plan and other related developments to all relevant stakeholders
• The Account Executive ensures cross-geographic synergies in project management and delivery execution. He/she will be in charge of orchestrating internal resources in sales and delivery to give the customer/s an enhanced delivery experience. He/she conducts regular delivery reviews to prevent cost and schedule overruns.
• The Account Executive monitors key metrics on a regular basis and plans for initiatives and actions to be taken up to achieve cost optimization and improve service standards. He/she identifies potential weak areas in the delivery and devises corrective action plans to ensure on time and defect free delivery

͏

Skills and experience:

• About 15 years of experience in managing big accounts in the IT professional services field
• Experience in global service delivery models
• Strong background in Application Services, Engineering services and infrastructure services preferred
• Consumer domain expertise preferred
• Ability to work in a dynamic organization with international teams
• Excellent ability to communicate effectively along vertical and horizontal lines internally and in client organization
• Fluency in English. Fluency in French preferred.
• Previous experience in managing account portfolios upwards of 15 million USD annual revenue

͏

͏