Wise Auto and Motorcycle Group has been your automotive and motorcycle family for over 100 years! We believe in hiring the heart and training the mind and strive to hire passionate individuals who want to stand out from the crowd. We want to challenge our associates to be the best they can be, while providing all the resources to help them reach their potential. Working at Wise Auto is more than a job - it's a career! If you want to be part of one of the fastest growing motorcycle dealer groups in the country, Wise Auto is the place for you!
We are looking for the people that want to...
- Raise the bar in the Automotive Industry
- Grow and develop professionally
- Learn from the best in the business
- Take the next step in a long CAREER
An parts counter person is responsible for customer service and retail sales in our Parts Department. In this position, your responsibilities include selling parts and taking inventory of stock in storage and, if necessary, on shelves. The associate must be a friendly, articulate, enthusiastic, and a self-motivated team player with outstanding communication skills, a positive attitude, and an excellent work ethic., we would prefer prior Motocycle Dealership experience as well.
Essential Duties
Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.Answers phone calls, providing price quotes and other information.Provides high level of service to internal and external customers.Pulls and fills orders from stock.Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.Locates out-of-stock parts from outside source and submits an emergency order, if necessary.Notifies the service advisor and the customer when special ordered parts have been received.Follows up on back-ordered parts.Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.Makes sure all internal requests for parts are billed on service repair order.Receives payment from retail customers or obtains credit authorization.Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.Keeps front and rear counter areas clean and uncluttered.Participates in all training programs that are made available.Keeps current on new products and product updates.Participates with the parts manager in maintaining a lost sales tracking program.Maintains professional appearance.Other tasks as assigned.Qualifications
At least 6 months of experience or related training; or equivalent combination of education and experienceExperience in both front and back of parts counter is preferredStrong communication and customer relations skillsStrong math and reading comprehension skillsGeneral understanding of various functions of a distribution centerAbility to lift 60 lbs and work at heights of 25 feet or moreAbility to use a forklift or willingness to be certified within 90 days of hire18 years of age or olderWarehouse experience and material handling equipment experience preferredComputer-literate with the ability to learn and become proficient in any software programHigh school diploma or equivalent degree preferredValid driver's license and a clean driving recordBenefits
Medical, Dental & Vision Insurance401k plan w / matching contributionsPaid Vacation, Holiday, and Sick PayGrowth opportunitiesComplete paid training programs for rapid advancement including periodic job reviewsEmployee vehicle purchase plansFamily culture with organized structureLong term job securityAssociate discounts on vehicles, service and parts purchasesEmployee recognition programsLeading competitive payWe are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
