What are the responsibilities and job description for the BuildON Technologies: Account Manager position at Wisenbaker Builder Services, Inc.?
Job Purpose
Focused on building lasting relationships, the role of the Account Manager is to act as the primary liaison between BuildOn Technologies and its Customer base.
Primary Duties & Responsibilities
- Representative between the Customer and BuildOn’s departments, conveying information, ensuring clarity, and achieving Customer satisfaction.
- Build and nurture strong relationships with Customer decision-makers and management.
- Expand and strengthen relationships with the existing Customer base while maintaining a deep understanding of their business.
- Identify new growth areas and opportunities within the assigned Customer base.
- Monitor Customer budgets, costs and negotiate new terms when necessary.
- Maintain Customer contracts and process documentation.
- Manage accounts receivable.
- Generate and provide selection reports to Customers.
- Keep Customers informed about our services and system updates.
- Increase adoption and engagement of our products.
- Serve as a channel for customer feedback to the Company’s internal operations (VOC reporting).
- Collaborate with Business Development to onboard new customers.
- Assist the Director of Implementation in facilitating, documenting, and communicating the implementation process both internally and externally.
- Ensure the registration and training of the Customer’s Management team, Sales counselors, and Designers.
Qualifications
- 3 Years Sales Professional
- Knowledge of the residential homebuilding industry a plus
- Experience in software sales a plus
- Education – College Degree or equivalent industry experience required
- Exceptional communication and presentation skills
- Self-motivated and results-driven
- Strong organizational skills and attention to detail
- Excellent Computer Skills
About the Company
Built On Industry Knowledge
Our roots are in residential construction—just like our customers. Originally founded in close collaboration with the largest installation company in Texas, BuildOn Technologies has since grown to offer the leading software solutions designed specifically for the needs of the construction industry. With a blend of construction knowledge and software development expertise, we serve as a true partner for our customers, familiar with all the ins and outs of their business.
Solutions with a Customer Service Focus
Every builder, installer, and homebuyer is different, and that’s why we take a personalized approach to each of our customer implementations. Custom development, one-off implementations, brand-new feature requests—they’re all on the table if it means it helps our customers do what they do better.
Located in North Houston.
Job Type
Full-Time
