What are the responsibilities and job description for the Help Desk Technician position at Wissen Care?
Job Type: Contract
Work Type: Hybrid
Shift: 6am-7pm EST (Onsite - 3 days a week)
Job Description:
Job Profile Summary:
- Advises and assists users over the telephone, email or chat to resolve incidents related to hardware, software, network connectivity and peripherals. Screens, diagnoses, researches and resolves user issues.
- Maintains passwords, data integrity and file system security for the desktop environment.
- Provides onboarding support of new associates, including laptop and/or desktop configuration, system access and security clearances.
- Documents service requests and dispatches orders to support groups for problem resolution.
- Provides quick response to ensure maximum uptime of all users and to meet or exceed Service Level Agreements (SLAs).
Key Responsibilities:
- Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
- Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
- Escalates complex problems to other resolver teams or vendors.
Job Type: Contract
Pay: $14.00 - $15.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Salary : $14 - $15
