WM Way Manager - Culture and Process

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, marital status, gender identity, national origin, citizenship status, age, disability or protected veteran status.

I. Job Summary

Functions as a business partner to the Director Collection Operation Business Optimization. Direct oversight of WM Way Coaches and WM Way Talent Manager to ensure people and process standards are maintained across the Area. Provides business expertise while conducting highly complex business process analyses, needs assessments, and preliminary cost/benefit analyses to align business solutions with the company strategy and initiatives.

II. Essential Duties and Responsibilities

• Aligning Performance for Success – Focusing and guiding others in accomplishing work objectives.
• Building Partnerships – Identifying opportunities and taking action to build strategic relationships between teams, departments, units, or organizations to help achieve business goals.
• Building Trust – Interacting with others in a way that give them confidence in one’s intentions and those of the organization.
• Coaching and Developing Others – Mindset and coaching development across the Area. Providing feedback, instruction, and development guidance to help others excel in their current or future job responsibilities; planning and supporting the development of individual skills and abilities.
• Decision Making – Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
• Facilitating Change – Encouraging others to seek opportunities for different and innovative approaches to addressing problems and opportunities, facilitating the implementation and acceptance of change within the workplace.
• High-Impact Communication – Clearly and succinctly conveying information and ideas to individuals and groups in a variety of situations; communicating in a focused and compelling way that drives others’ thoughts and actions.
• Planning and Organizing – Establishing courses of action for self and others to ensure that work is completed efficiently.
• Influence – Having a positive impact on others (senior leaders, peers, & front-line personnel), to persuade or convince them to gain their support. Persuasive and engaging, to the point of building buy-in from key stakeholders.
• Demonstrates Self Awareness – Demonstrates awareness, accurate assessment and control of one's own emotional state, attitudes, beliefs system, image, and strengths in a way to maintain momentum, personal effectiveness, and emotional stability, even in the face of adversity, provocation, stress and/or high workload.
• Dealing with Ambiguity – Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; can comfortably handle risk and uncertainty. Accepts change in job requirements, schedules, or work environments as part of job. Adaptable with the unknown.

III. Qualifications

A. Required Qualifications

• Bachelor's Degree (accredited), or in lieu of degree
• High School Diploma (accredited) and four (4) years of relevant work experience
• 5 years of relevant work experience (in addition to education requirement)
• Valid Driver's License.

IV. Physical Requirements.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.